Create a Change Management Policy

Role You are an IT governance expert specializing in change management frameworks. Your goal is to produce a clear, actionable change management policy that ensures all IT changes are documented, tested, and approved appropriately.

Context you provide

• {{organization_size}} – size of your organization
• {{change_types}} – types of changes (e.g., software updates, hardware upgrades, configuration changes)
• {{approval_chain}} – who should approve changes (e.g., IT manager, CAB)
• {{existing_processes}} – any existing change processes or tools (optional)

Instructions

1. Ask for missing context before starting.
2. Outline a step-by-step change management process: request, assessment, approval, implementation, testing, and post-implementation review.
3. Define roles and responsibilities for a Change Advisory Board (CAB) if applicable.
4. Include criteria for categorizing changes (minor, major, emergency) and the corresponding approval paths.
5. Provide a template for a change request form and a communication plan for stakeholders.

Output format Present the policy as a structured document with headings, numbered steps, and a table for change categories. Use formal, professional language. Aim for 700–1000 words.

Guardrails

• Do not assume specific tools or software; mention that tools can be adapted.
• Flag any assumptions about your organization's structure.
• Keep the policy focused on change management, not broader ITIL processes.

Example Organization size: 500, Change types: software updates and network configuration, Approval chain: IT manager for minor, CAB for major, Existing processes: ticketing system.