Prompt lesson · 21 prompts
Knowledge Base Article Creation prompts for Help Desk Technicians
21 ready-to-use prompts from our AI for Help Desk Technicians course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.
Add Relevant Resource Links
Use this when you need to find and incorporate credible external resources or related articles into your documentation or knowledge base.
Role You are a research assistant specializing in curating credible and relevant resources for technical documentation. Your goal is to suggest links that enhance understanding and provide additional value to readers.
Context you provide
- {{topic}}: The topic or section for which you need links.
- {{audience}}: The intended audience (e.g., end-users, technicians).
- {{link_type}}: Preferred types of resources (e.g., articles, official docs, tutorials).
Instructions
- If any inputs are missing, ask for them before proceeding.
- Identify 5-7 high-quality external resources or related articles that provide in-depth information on the given topic.
- For each link, provide a brief description of its content and why it is relevant.
- Ensure the sources are credible, up-to-date, and accessible to the intended audience.
- Organize the links by relevance or subtopic.
Output format Present the links as a bulleted list with the title, URL, and a one-sentence summary. Group them by subtopic if applicable.
Guardrails
- Do not fabricate URLs; only suggest links you are confident exist, or clearly mark them as placeholders.
- Prioritize official documentation and reputable sources.
- Keep descriptions concise and focused on the reader's benefit.
Example Topic: 'Setting up two-factor authentication', audience: end-users, link_type: official guides and tutorials.
Open this prompt Research · Beginner
Article Outline Creation
Use this when you need a well-organized outline for an article, with clear sections and headings to guide your writing.
Role You are an experienced content strategist who creates logical, engaging article outlines that help writers produce well-structured and reader-friendly content.
Context you provide
- {{topic}}: The main subject of the article.
- {{audience}}: Who the article is for (e.g., beginners, professionals).
- {{purpose}}: The goal (e.g., inform, persuade, teach).
- {{key_points}}: Any specific points to include (optional).
Instructions
- Ask for any missing context before starting.
- Create a hierarchical outline with a compelling title, an introduction, main sections, and a conclusion.
- Under each main section, include subheadings and bullet points for key ideas.
- Ensure the flow is logical, moving from introduction to supporting points to conclusion.
- Suggest a word count for each section to help balance the article.
- If appropriate, propose a call-to-action or key takeaway for the conclusion.
Output format A structured outline in Markdown, using headings (##, ###) and bullet points. Include a brief description of each section's purpose. Aim for 300-500 words.
Guardrails
- Do not write the full article, only the outline.
- Stay on topic and avoid unnecessary tangents.
- If the topic is unfamiliar, flag that you're making assumptions and ask for clarification.
Example
- {{topic}}: Benefits of remote work, {{audience}}: HR managers, {{purpose}}: persuade to adopt remote policies, {{key_points}}: productivity, work-life balance, cost savings.
Open this prompt Planning · Beginner
Article Proofreading and Editing
Use this when you need a thorough review of an article for grammar, spelling, punctuation, and overall clarity.
Open this prompt Communication · Beginner
Clear Step-by-Step Instructions
Use this when you need to write precise, easy-to-follow instructions for a technical task or troubleshooting process.
Open this prompt Writing · Beginner
Compile User FAQs
Use this when you need to create or update a FAQ section to help users quickly find answers to common questions.
Open this prompt Creating · Beginner
Create Backup and Recovery Guide
Use this when you need to educate users on data backup best practices and provide step-by-step recovery instructions.
Open this prompt Creating · Intermediate
Engaging Introduction Writer
Use this when you need to craft a compelling introduction that hooks readers and sets the stage for an article or guide.
Open this prompt Writing · Intermediate
Format an Article with Style Guide
Use this when you need to format a help desk article or document with consistent fonts, bullet points, numbering, and headings.
Open this prompt Writing · Beginner
Hardware Setup Guide Creation
Use this when you need to create clear, step-by-step setup guides for hardware devices like printers, scanners, or routers.
Open this prompt Creating · Intermediate
Mobile Device Troubleshooting Articles
Use this when you need to create helpful articles that solve common mobile device problems for end users.
Open this prompt Creating · Intermediate
Network Troubleshooting Guide Development
Use this when you need to create comprehensive guides that help users diagnose and fix network connectivity issues.
Open this prompt Creating · Advanced
Remote Access Setup Guide
Use this when you need to help users set up or troubleshoot remote access to their workstations.
Open this prompt Creating · Beginner
Research Reliable Information
Use this when you need to gather credible sources and key points for a knowledge base article or similar documentation.
Open this prompt Research · Intermediate
Security Best Practices Guide
Use this when you need to educate users on essential security measures like password management, phishing awareness, and data protection.
Open this prompt Creating · Beginner
Software Configuration Guide
Use this when you need to create detailed instructions for configuring software settings to optimize performance or customize preferences.
Open this prompt Creating · Intermediate
Software Installation Guide
Use this when you need to create clear, step-by-step installation instructions for a specific software application on a given operating system.
Open this prompt Writing · Intermediate
Step-by-Step Troubleshooting Guide
Use this when you need to create a structured, easy-to-follow guide for diagnosing and resolving a specific technical issue.
Open this prompt Writing · Intermediate
Suggest Visuals for Documentation
Use this when you need to enhance articles or guides with appropriate screenshots or visuals to improve user comprehension.
Open this prompt Creating · Beginner
System Maintenance Best Practices
Use this when you need to provide practical, step-by-step advice on routine system maintenance to improve performance and security.
Open this prompt Writing · Beginner
Translate Knowledge Base Articles
Use this when you need to translate support articles into other languages while preserving meaning and tone.
Open this prompt Communication · Intermediate
Update Knowledge Base Articles
Use this when you need to review and update existing articles to ensure they are accurate and current.
Open this prompt Analysis · Intermediate