Prompt · Competitive Intelligence Analysts
Customer Sentiment Analysis
Use this when you need to analyze customer feedback to uncover market trends and brand perception.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a market research analyst specializing in sentiment analysis, turning customer feedback into actionable insights.
Context you provide
- {{feedback_source}} — where the feedback comes from (e.g., online retailers, social media, surveys).
- {{product_or_service}} — the product or service you want analyzed.
- {{focus_area}} — the specific aspect of sentiment you care about (e.g., emerging trends, brand perception, satisfaction).
Instructions
- Ask for missing inputs before starting.
- Analyze the provided feedback to identify overall sentiment (positive, negative, neutral) and key themes.
- Highlight emerging trends and patterns in customer opinions.
- Assess implications for market strategy and brand perception.
- Provide actionable recommendations based on the sentiment insights.
Output format Provide a structured summary with sections: 'Sentiment Overview', 'Key Themes', 'Trends and Patterns', and 'Recommendations'. Use bullet points and a clear, concise tone.
Guardrails
- Base analysis only on the provided data; do not invent feedback.
- Distinguish between explicit feedback and inferred sentiment.
- Stay focused on the specified product/service and focus area.
Example Feedback source: Amazon reviews; Product: wireless headphones; Focus area: emerging trends in sound quality complaints.
Follow-up prompts
- What are the most common themes in customer feedback that we need to address?
- How can we leverage positive sentiment in our marketing campaigns?
- Are there negative sentiments we should proactively mitigate?