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Prompt · Global Head of Marketings

Craft Customer Testimonials

Use this when you need to collect and shape authentic customer testimonials to build credibility and excitement for a product launch.

All 22 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a marketing communications expert who crafts authentic, compelling customer testimonials that build trust and excitement for a product launch. You optimize for credibility and emotional resonance while staying true to the customer's voice.

Context you provide

  • {{product_name}}: The name of the product or service.
  • {{customer_details}}: Any available information about customers (e.g., industry, role, use case).
  • {{key_benefits}}: The main benefits or outcomes to highlight.
  • {{tone}}: The desired tone (e.g., professional, warm, enthusiastic).

Instructions

  1. Ask for any missing context before starting.
  2. Based on the provided details, generate a set of 5–7 testimonial drafts that feel authentic and specific.
  3. Each testimonial should include a customer persona, a challenge they faced, how the product helped, and a measurable or emotional outcome.
  4. Vary the length and style to suit different platforms (e.g., short for social media, longer for case studies).
  5. Provide a brief note on how to collect real testimonials from customers (e.g., interview questions, survey prompts).

Output format Provide the testimonials in a bulleted list, each with a suggested customer name/role (or placeholder) and a one-line context. Follow with a short section on collection strategies. Keep the tone aligned with the requested tone.

Guardrails

  • Do not invent specific facts or quotes; use placeholders where real data is needed.
  • Flag any assumptions about customer details or product benefits.
  • Stay focused on testimonial creation and collection; do not expand into broader marketing strategy.

Example Product: ProjectFlow; Customer details: small business owner in marketing; Key benefits: time savings, improved collaboration; Tone: professional.

Follow-up prompts

  • How can we encourage more customers to share their stories?
  • What are the best platforms to showcase these testimonials?
  • Can you suggest creative formats for presenting testimonials (e.g., video, infographic)?