AI agent for logistics coordinators
Carrier Performance Scorecard Agent
A fair monthly carrier scorecard that guides lane awards and reviews
What it does
Carriers differ a lot in on-time pickup and delivery, damage rates and how fast they answer claims, but the data sits in tracking portals, emails and claim files. At month end this agent pulls shipment milestones, delivery exceptions, damage claims and invoice disputes. It removes delays caused by the shipper, such as late loading, so carriers are scored fairly. It then checks that every shipment has pickup and delivery proof. If proof is missing, it asks the carrier or coordinator for it and reloads. It scores carriers by lane, not just overall, on on-time pickup, on-time delivery, damage rate and claim response, and ranks them. Carriers below target two months running get drafted review points. The logistics manager approves any message to carriers and any routing guide change. Edge case: a lane with fewer than ten loads is shown but not ranked.
How it works
Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.
Read the steps as a list
- Month end
- Pull milestones, exceptions, claims and disputes
- Remove shipper-caused delays
- Does every shipment have pickup and delivery proof?If not: request missing proof of delivery and reload. Back to step 2.
- Score carriers by lane and rank them
- Draft review points for underperformers
- Logistics manager approves carrier messages and routing changesThe agent waits here for your OK.
- Carrier scorecards and review agenda
How it decides
It scores on-time pickup, on-time delivery, damage rate and claim response by lane, excluding shipper-caused delays, and flags carriers below target two months running.
- Shipper-caused delays are excluded
- Two months below target triggers a review
- Scores are by lane, not just overall
Make it yours
Every agent is a starting point. You choose these settings for your own situation.
- On-time targets by lane
- Scoring weights
- Carriers and lanes included
- Review trigger (default 2 months)
What keeps you in control
It always asks you first
- Carrier review messages
- Routing guide changes
Hard limits
- Never changes carrier allocations itself
- Never disputes invoices
It stops when
- Done: scorecards approved
- Stop: more than 10 percent of shipments lack proof, report data quality first
Set it up
We guide you through the set-up, step by step
Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.
- One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
- The agent then walks you through connecting your own data, one source at a time
- A downloadable copy with the flow chart, the rules and the full guide
