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AI agent for online sellers

Chargeback and Dispute Evidence Agent

Build the evidence pack for each payment dispute from order, shipping, messages and policy, and meet the deadline

Document handlingSales
See how it worksGet access
Chargeback and Dispute Evidence Agent: what goes in, what the agent does and what you get

What it does

Disputes are lost because evidence is not gathered in time. When a dispute arrives, the agent reads the reason code and finds the order, shipping proof, customer messages and policies. It lists the evidence that answers that code, for example proof of delivery for an item-not-received dispute. It checks each item for completeness, such as a signature or date, and requests missing proof from the carrier or the seller. It tracks the deadline and drafts the response. The seller approves the submission. Edge case: tracking shows delivery to a neighbor, and the agent adds the carrier note and a photo request.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueYes, continueApprovedNoNo 1 STARTS WHEN Dispute notice arrives 2 USES A TOOL Read the reason code and deadline 3 USES A TOOL Find the order, shipping, messages and policies 4 DOES List the evidence the reason code needs 5 CHECKS THE RESULT Is every required item present and readable? If not: Request the missing item from the carrier or theseller. Back to step 3. 6 DOES Draft the response letter with the evidence 7 CHECKS THE RESULT Does the pack answer the reason code and meet thedeadline? If not: Add the missing proof or request an extension.Back to step 4. 8 YOU APPROVE Seller approves the submission 9 DOES Track the outcome 10 RESULT Evidence pack and outcome
Read the steps as a list
  1. Dispute notice arrives
  2. Read the reason code and deadline
  3. Find the order, shipping, messages and policies
  4. List the evidence the reason code needs
  5. Is every required item present and readable?If not: Request the missing item from the carrier or the seller. Back to step 3.
  6. Draft the response letter with the evidence
  7. Does the pack answer the reason code and meet the deadline?If not: Add the missing proof or request an extension. Back to step 4.
  8. Seller approves the submissionThe agent waits here for your OK.
  9. Track the outcome
  10. Evidence pack and outcome

How it decides

Evidence is chosen to answer the reason code; a pack is complete only when each required item is present before the deadline.

  • Match evidence to the reason code
  • Start collecting immediately and set an alert at 3 days before the deadline
  • Include only relevant messages
  • Request an extension if proof will be late

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Alert lead time (default 3 days)
  • Reason codes handled
  • Refund threshold
  • Response tone

What keeps you in control

It always asks you first

  • Seller approves every submission
  • Seller approves a refund instead of a fight

Hard limits

  • Never submit without approval
  • Never include unrelated customer data

It stops when

  • Done: evidence submitted before the deadline
  • Stop: no valid evidence exists and the seller decides to refund

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA $240 dispute said item not received. The tracking showed delivered, but the check found no signature and a note of left at door. The agent requested the carrier's photo and got one with the house number. It added the photo and the policy. The seller approved the pack 2 days before the deadline.

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