Clinical Engineering Field Corrective Action Agent

During a device recall, the field work lives in email threads and half-updated spreadsheets, so nobody can say how many units are truly closed. This agent starts from the affected serial number list and builds one tracker. It records which customers were notified, who acknowledged, and whether each unit was returned, corrected or still in service. It reads replies and updates each site's status. After every batch of updates it recounts open, closed and unknown units and compares the total to the original list. Sites with no acknowledgement get a draft reminder; sites with a conflicting answer go to the engineer. It never sends anything itself. The regulatory lead approves every status report. Edge case: a hospital reports a serial number that is not on the affected list, so the agent holds it as a possible list error instead of closing it.