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AI agent for employee relations specialists

Grievance Appeal Timeline Agent

Keep every grievance on time and properly noticed.

Grievance Appeal Timeline Agent: what goes in, what the agent does and what you get

What it does

Grievance steps have legal or contract deadlines, and one miss can weaken the process. The agent tracks each step's date from the policy or contract, checks that notices and hearings happened, and flags any breach or near miss. It drafts the next notice from the approved templates using the case facts, so the wording stays consistent from case to case. After each step, it re-checks the clock for the next one. The specialist approves each outgoing letter. Edge case: a union contract requires a hearing within 10 working days, and a public holiday has moved the real deadline, so the agent recalculates.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueApprovedYes, continueNoNo 1 STARTS WHEN Grievance filed 2 USES A TOOL Read the policy or contract and set each step'sdeadline 3 DOES Calculate dates with working days and holidays 4 USES A TOOL Check the record for notices sent and hearings held 5 CHECKS THE RESULT Is each step done on time? If not: Flag the breach or near miss and show theclause. Back to step 3. 6 DOES Draft the next notice from the template 7 YOU APPROVE Specialist approves each outgoing letter 8 USES A TOOL Send the approved letter and log it 9 CHECKS THE RESULT Does the next step's clock fit the new status? If not: Recalculate the dates and update the case. Backto step 3. 10 RESULT Case timeline and status
Read the steps as a list
  1. Grievance filed
  2. Read the policy or contract and set each step's deadline
  3. Calculate dates with working days and holidays
  4. Check the record for notices sent and hearings held
  5. Is each step done on time?If not: Flag the breach or near miss and show the clause. Back to step 3.
  6. Draft the next notice from the template
  7. Specialist approves each outgoing letterThe agent waits here for your OK.
  8. Send the approved letter and log it
  9. Does the next step's clock fit the new status?If not: Recalculate the dates and update the case. Back to step 3.
  10. Case timeline and status

How it decides

It calculates each deadline from the policy using working days and holidays. A step is complete only when the record shows the notice or hearing. Near misses are flagged early.

  • Flag a step 3 working days before its deadline
  • Use the contract's definition of working days
  • A missed step is flagged with the clause
  • Drafts use the template wording

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Policy or contract used
  • Warning days (default 3)
  • Holiday calendar
  • Templates

What keeps you in control

It always asks you first

  • Specialist approves each outgoing letter

Hard limits

  • Never sends a letter without approval
  • Never changes a deadline without the specialist

It stops when

  • Done: grievance resolved and closed
  • Stop: parties agree to extend, so dates are reset

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA contract required a hearing within 10 working days of 3 June. The agent counted 17 June, but a public holiday made it 18 June, so the date check failed. It recalculated and drafted the hearing notice. The specialist approved it. After the hearing, the agent started the clock for the decision, due within 5 working days.

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