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AI agent for vacation rental hosts

Guest Damage Claim Evidence Agent

A complete, platform-ready damage claim packet filed within the platform deadline.

AdministrationCreatingOperationsHospitality and eventsManagement
See how it worksGet access
Guest Damage Claim Evidence Agent: what goes in, what the agent does and what you get

What it does

A guest leaves a broken chair and a stained rug, and a week later you are digging through photos, texts and receipts to make a claim. This agent starts at checkout. It compares your arrival-condition photos with the departure photos room by room and flags differences. It gathers repair quotes, receipts and message history, and builds a claim packet in the format of the booking platform. Before assembling it, it checks that every claimed item has a before photo, an after photo, a date and a cost. If one is missing, it asks you for it and rechecks. You approve before anything is filed or sent to the guest. Edge case: damage that matches a note from the previous guest is excluded.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueYes, continueApprovedNoNo 1 STARTS WHEN Checkout with possible damage 2 USES A TOOL Collect before and after photos and cleaner notes 3 DOES Compare photos room by room and list differences 4 DOES Match each difference to a repair quote or receipt 5 CHECKS THE RESULT Does every item have before photo, after photo, dateand cost? If not: Ask the host for the missing evidence andrequest a quote. Back to step 3. 6 DOES Check the filing deadline and platform rules 7 USES A TOOL Build the claim packet and timeline 8 CHECKS THE RESULT Is the claimed total supported by the quotes andreceipts? If not: Adjust the amounts or remove unsupported items.Back to step 6. 9 YOU APPROVE Host approves before filing or sending to the guest 10 RESULT Claim packet
Read the steps as a list
  1. Checkout with possible damage
  2. Collect before and after photos and cleaner notes
  3. Compare photos room by room and list differences
  4. Match each difference to a repair quote or receipt
  5. Does every item have before photo, after photo, date and cost?If not: Ask the host for the missing evidence and request a quote. Back to step 3.
  6. Check the filing deadline and platform rules
  7. Build the claim packet and timeline
  8. Is the claimed total supported by the quotes and receipts?If not: Adjust the amounts or remove unsupported items. Back to step 6.
  9. Host approves before filing or sending to the guestThe agent waits here for your OK.
  10. Claim packet

How it decides

It includes an item only when before and after evidence both exist and a cost can be backed by a quote or receipt.

  • Include only items with before and after evidence
  • Exclude damage noted by a previous guest or cleaner
  • Use the lower of quote and receipt for amount
  • Warn when 3 days remain before the platform deadline

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Platform and claim format
  • Deadline warning days (default 3)
  • Which rooms to compare
  • Amount rule for quotes versus receipts

What keeps you in control

It always asks you first

  • Host approves the packet before filing
  • Host approves any message to the guest

Hard limits

  • Never file a claim or message a guest itself
  • Never claim items without evidence

It stops when

  • Done: packet filed with the platform
  • Stop: deadline has passed or no evidence exists

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensAfter a 5-night stay, the agent flagged a cracked table lamp and a red wine stain on the sofa. The lamp had before and after photos and a $64 receipt. The sofa had no before photo, so it asked the host, who found one in the cleaner's August report. Total claim $412. The host approved filing.

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