Hospitality Review Recovery Coordination Agent

Recurring guest complaints, such as noisy air conditioning or slow breakfast service, often get a polite reply but no real fix. When feedback arrives, this agent links it to a specific service issue and owner using the hotel's issue list. If an open task already exists for that issue, it links the repeat to it; otherwise it creates a new improvement task. It drafts a response to the guest. The guest experience manager approves any reply or compensation. The agent then checks closure evidence. A note saying a repair is planned is not enough; without completion evidence, the task reopens. Edge case: three guests in the same week complain about one room, so the agent links all three to a single task and raises its priority.