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AI agent for vacation rental hosts

Guest Screening Agent

Recommend accept or decline on the facts, before the booking is confirmed.

Risk managementDecisionsOperationsHospitality and events
See how it worksGet access
Guest Screening Agent: what goes in, what the agent does and what you get

What it does

A risky booking is only obvious after the damage. This agent checks each booking request against house rules: group size, party signals, a new account with no reviews or a request for a one night stay on a holiday. It checks past guest records and asks the guest to clarify. If the answers are unclear, it asks again and rechecks before recommending. The host decides to accept or decline. Questions to the guest are polite and the same for every guest, so the process is fair. The agent never declines a booking by itself and keeps its notes about why it made each recommendation. Edge case: a guest with great reviews but a request that breaks the guest count is asked to correct it, not rejected.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueYes, continueApprovedNoNo 1 STARTS WHEN Booking request arrives 2 USES A TOOL Read the booking and the guest profile 3 DOES Check against house rules 4 USES A TOOL Check past stays and reviews 5 CHECKS THE RESULT Are all rules met and the details clear? If not: Ask the guest to clarify the issue. Back to step2. 6 DOES Wait for the reply 7 CHECKS THE RESULT Does the reply resolve the concern? If not: Ask again once and then recommend decline. Backto step 4. 8 DOES Recommend accept or decline with reasons 9 YOU APPROVE Host decides 10 RESULT Decision recorded
Read the steps as a list
  1. Booking request arrives
  2. Read the booking and the guest profile
  3. Check against house rules
  4. Check past stays and reviews
  5. Are all rules met and the details clear?If not: Ask the guest to clarify the issue. Back to step 2.
  6. Wait for the reply
  7. Does the reply resolve the concern?If not: Ask again once and then recommend decline. Back to step 4.
  8. Recommend accept or decline with reasons
  9. Host decidesThe agent waits here for your OK.
  10. Decision recorded

How it decides

It recommends accept when rules are met and answers are clear, decline when a hard rule fails or answers stay unclear.

  • Decline when the guest count exceeds the limit
  • Ask about the purpose when a stay is one night near an event
  • Treat missing reviews as a prompt to ask, not a decline
  • Ask twice at most

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • House rules
  • Questions to ask
  • Reply wait (default 24 hours)
  • Events and dates to watch

What keeps you in control

It always asks you first

  • Host makes the final decision

Hard limits

  • Never decline automatically
  • Never judge on protected traits

It stops when

  • Done: decision recorded with reasons
  • Stop: the guest does not respond in 24 hours and the host decides

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA request for 10 guests in a home that allows 6 on a holiday weekend comes from an account with no reviews. The agent asks about the purpose and guest count. The reply says 8 for a family reunion. That still breaks the limit, so the agent recommends decline unless the group is reduced. The host declines.

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