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AI agent for veterinarians

Lab Result Callback Agent

Every result reviewed and owner informed

CommunicationMonitoringHealthcare
See how it worksGet access
Lab Result Callback Agent: what goes in, what the agent does and what you get

What it does

Lab results arrive from in-house machines and reference labs all day, and owners wait anxiously for news. This agent watches incoming results, flags abnormal and critical values, and checks that the vet has reviewed each one. For normal results, it drafts an owner message for the vet to approve. Abnormal results go on the vet's call list with the key values. Critical values alert the vet at once. It then checks that every owner was contacted and that any recheck or treatment was booked. If an owner was not reached, it tries a second channel and alerts staff. The vet approves every message. Edge case: results for a pet still in hospital go to the treating vet's rounds list, not the owner queue.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueNo 1 STARTS WHEN Result arrives 2 DOES Classify as normal, abnormal or critical 3 YOU APPROVE Vet reviews the result 4 DOES Draft a message or call note 5 USES A TOOL Send message or add to call list 6 CHECKS THE RESULT Owner contacted? If not: try a second channel and alert staff. Back tostep 5. 7 DOES Record the conversation in the chart 8 RESULT Result closed
Read the steps as a list
  1. Result arrives
  2. Classify as normal, abnormal or critical
  3. Vet reviews the resultThe agent waits here for your OK.
  4. Draft a message or call note
  5. Send message or add to call list
  6. Owner contacted?If not: try a second channel and alert staff. Back to step 5.
  7. Record the conversation in the chart
  8. Result closed

How it decides

Abnormal results to call list.

  • Critical at once
  • Normal by message
  • Follow-up booked

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Thresholds
  • Channels
  • Timing
  • Templates

What keeps you in control

It always asks you first

  • Messages

Hard limits

  • No result explanations by agent

It stops when

  • Done: closed
  • Stop: owner unreachable

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensOn Thursday at 2 p.m., a chemistry panel for a cat named Milo showed potassium at 7.1, a critical value. The agent flagged it. Dr. Ivy Chen reviewed it and asked for a call. The agent added it to the call list. By 3 p.m., the owner had not answered. The check failed, so the agent looped back, drafted a text and alerted the front desk. The owner called back at 3:20.

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