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AI agent for online sellers

Late Shipment Exception Agent

Catch late and stuck orders early and keep buyers informed

MonitoringRisk managementSalesOperations
See how it worksGet access
Late Shipment Exception Agent: what goes in, what the agent does and what you get

What it does

Late shipments count against seller performance and lead to refunds and bad reviews. Every day this agent pulls unshipped orders and tracking for shipped ones. For unshipped orders it compares the ship-by date with today and alerts the seller. For shipped orders it flags parcels with no scan for 3 days or past the delivery estimate. Orders under a marketplace weather delay notice are recorded so they do not count against the seller. It drafts buyer updates and opens carrier inquiries for stuck parcels. It then rechecks tracking daily until each parcel moves or the carrier confirms loss. At 7 days stuck it treats the parcel as likely lost and proposes a reshipment. The seller approves buyer messages and any reshipment. Edge case: weather-delay orders are marked so they are not counted as the seller's fault.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueApprovedNo 1 STARTS WHEN Daily shipment check 2 USES A TOOL Pull unshipped orders and tracking 3 DOES Find late and stuck orders 4 DOES Mark orders covered by weather delay notices 5 USES A TOOL Draft buyer updates and carrier inquiries 6 YOU APPROVE Seller approves messages 7 CHECKS THE RESULT Has the parcel moved or been confirmed lost? If not: keep checking daily and follow up with thecarrier. Back to step 2. 8 YOU APPROVE Seller approves any reshipment after 7 days stuck 9 RESULT Delivered or replaced
Read the steps as a list
  1. Daily shipment check
  2. Pull unshipped orders and tracking
  3. Find late and stuck orders
  4. Mark orders covered by weather delay notices
  5. Draft buyer updates and carrier inquiries
  6. Seller approves messagesThe agent waits here for your OK.
  7. Has the parcel moved or been confirmed lost?If not: keep checking daily and follow up with the carrier. Back to step 2.
  8. Seller approves any reshipment after 7 days stuckThe agent waits here for your OK.
  9. Delivered or replaced

How it decides

No scan for 3 days or past estimated delivery is stuck. Seven days stuck is treated as likely lost.

  • No scan for 3 days is stuck
  • Seven days stuck triggers reshipment proposal
  • Weather notices are recorded

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Stuck threshold
  • Reship trigger
  • Carriers covered
  • Message tone

What keeps you in control

It always asks you first

  • Buyer messages
  • Reshipments

Hard limits

  • Never reships without approval
  • Never blames the carrier in buyer messages

It stops when

  • Done: delivered
  • Stop: buyer cancels

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensOn June 10, five parcels had no scan for 3 days. The agent drafted buyer updates and opened carrier inquiries. Two moved the next day. Three stayed stuck, so the daily check kept failing. At day 7 the agent proposed reshipping two whose buyers had event dates, and the seller approved. The third was confirmed lost and refunded.

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