AI agent for fraud analysts
Order Fraud Review Agent
Fewer fraud losses without blocking good customers
What it does
Fraud costs money in lost goods and chargebacks, but blunt rules also block good customers. This agent reviews flagged orders using signals such as mismatched billing and shipping, address history, order size, device and past customer behavior. It scores each order. For borderline cases it gathers more evidence, such as a prior good order from the same customer. A gift order with different addresses from a long-time customer is usually fine. If the evidence is still unclear, it drafts a verification message to the customer and waits. The manager approves every cancellation or release. Later, when chargebacks arrive, it checks which orders it passed and suggests rule changes.
How it works
Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.
Read the steps as a list
- Order flagged
- Gather order, payment and customer history
- Score risk
- Is the risk clearly low or clearly high?If not: gather more evidence such as past good orders. Back to step 2.
- Draft verification message for unclear orders
- Did the customer verify within 24 hours?If not: keep the order on hold and recommend cancelling. Back to step 5.
- Manager approves cancel or releaseThe agent waits here for your OK.
- Review later chargebacks and suggest rule changes
- Fraud decision log
How it decides
It scores signals and history together and asks for verification on borderline orders.
- Long-time customers get more trust
- Verification before cancel on borderline
- Chargebacks feed rules
Make it yours
Every agent is a starting point. You choose these settings for your own situation.
- Score thresholds
- Verification wait time
- Signals used
What keeps you in control
It always asks you first
- Cancelling orders
- Rule changes
Hard limits
- Never cancels orders
- Never accuses customers
It stops when
- Done: decision made
- Stop: payment provider flags as confirmed fraud
Set it up
We guide you through the set-up, step by step
Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.
- One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
- The agent then walks you through connecting your own data, one source at a time
- A downloadable copy with the flow chart, the rules and the full guide
