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AI agent for auto mechanics

Recall and Service Bulletin Check Agent

Make sure every repair order lists the open recalls and relevant bulletins before work starts.

Recall and Service Bulletin Check Agent: what goes in, what the agent does and what you get

What it does

A mechanic replaces a part for a rattle, and later the customer learns there was an open recall for the same part, which would have been free. When a work order opens, the agent looks up the vehicle by VIN for open recalls and for technical service bulletins that match the customer's complaint. It compares what it finds with the planned repair, to see whether the recall covers the same part or affects safety, and notes the relevant ones in the estimate. If the lookup returns unclear or conflicting results, such as a recall that applies only to certain build dates, it checks a second source and the build date from the VIN. The mechanic decides what goes into the quote. Edge case: a recall whose parts are not yet available. The agent notes this and suggests telling the customer.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueApprovedYes, continueNoNo 1 STARTS WHEN Work order is opened 2 USES A TOOL Read the VIN, mileage and complaint 3 USES A TOOL Look up open recalls by VIN 4 USES A TOOL Search technical bulletins for the complaintsymptoms 5 CHECKS THE RESULT Is each result clearly tied to this vehicle's buildand the complaint? If not: decode the VIN build date and check a secondsource. Back to step 3. 6 DOES Compare relevant items with the planned repair 7 DOES Note recall coverage, parts availability andbulletin steps 8 DOES Draft estimate notes for the mechanic 9 YOU APPROVE Mechanic approves what is added to the quote 10 CHECKS THE RESULT Does the final estimate include every relevant openrecall? If not: add the missing item to the notes and ask themechanic again. Back to step 6. 11 RESULT Work order updated
Read the steps as a list
  1. Work order is opened
  2. Read the VIN, mileage and complaint
  3. Look up open recalls by VIN
  4. Search technical bulletins for the complaint symptoms
  5. Is each result clearly tied to this vehicle's build and the complaint?If not: decode the VIN build date and check a second source. Back to step 3.
  6. Compare relevant items with the planned repair
  7. Note recall coverage, parts availability and bulletin steps
  8. Draft estimate notes for the mechanic
  9. Mechanic approves what is added to the quoteThe agent waits here for your OK.
  10. Does the final estimate include every relevant open recall?If not: add the missing item to the notes and ask the mechanic again. Back to step 6.
  11. Work order updated

How it decides

A recall or bulletin is relevant if it matches the VIN's build and affects a system in the complaint or the planned repair. Unclear matches get a second source check.

  • Include any open safety recall for the VIN
  • Include bulletins only if they match the complaint symptoms
  • Check the build date when a recall covers only certain builds
  • Note when recall parts are on backorder

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Recall and bulletin sources
  • Which items to add by default
  • Customer notice wording
  • Shop system fields
  • Second source used

What keeps you in control

It always asks you first

  • Mechanic approves what goes into the quote
  • Mechanic approves telling the customer about backorders

Hard limits

  • Never state that a recall applies without a VIN match
  • Do not order parts itself

It stops when

  • Done: work order notes complete
  • Stop: VIN cannot be decoded, ask the front desk to confirm it

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA 2019 sedan comes in for a steering noise. The VIN lookup returns two open recalls, one for the airbag inflator and one for a steering column coupling. The coupling recall covers builds before March 2019, and the VIN shows February, so it applies. A bulletin describes the noise. The agent adds all three to the notes. The mechanic approves, and the customer gets a free fix.

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