Release of Information Request Agent

Patients, lawyers and insurers request medical records, and each request needs a valid authorization, an identity check and only the records asked for. This agent reads each request, checks the authorization for signature, date, scope and expiry, and matches the patient using at least two identifiers. If something is missing, it drafts a request for it and pauses the clock where the law allows. It then gathers the records within scope and flags sensitive items, such as substance use or mental health notes, that need separate consent. It checks the packet against the scope once more before release. It tracks the legal response deadline. The release clerk approves every release.