Vendor SLA Breach Follow-Up Agent

Contracts promise service levels, but misses are rarely recorded, so credits are never claimed. This agent compares each service report with the contract's levels for response time, uptime and resolution. It flags breaches, gathers the evidence from tickets and logs, and works out the credit due under the contract. It drafts a breach notice and credit request. After the manager approves, it sends the notice, tracks the response and records the credit. It checks the evidence in the raw logs, not only the vendor's own summary, because the two often differ. After the notice goes out it watches for the vendor's reply and the credit on the next invoice. Edge case: if the vendor disputes a breach, it rereads the evidence and attaches a timeline to the follow-up.