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AI agent for tour guides

Visitor Feedback Improvement Agent

Better tour ratings through changes based on repeated feedback

DecisionsHospitality and events
See how it worksGet access
Visitor Feedback Improvement Agent: what goes in, what the agent does and what you get

What it does

Guides get reviews on several booking platforms plus their own feedback forms, but rarely turn them into specific changes. Each month this agent collects new reviews and groups comments by theme, such as pace, hearing the guide, story choice, meeting point or length. Three or more mentions make a theme. It suggests one concrete change for the top theme, one change at a time, and the guide approves it. The next month it tracks mentions of that theme. If complaints did not drop, it suggests a different change instead of repeating the same one. It also drafts polite replies to reviews, which the guide edits and posts. Edge case: a single harsh review is never treated as a pattern on its own, however strongly it is worded.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueNo 1 STARTS WHEN Monthly review 2 USES A TOOL Collect reviews and feedback 3 DOES Group comments by theme 4 DOES Suggest one change for the top theme 5 YOU APPROVE Guide approves change 6 USES A TOOL Track theme ratings after change 7 CHECKS THE RESULT Did ratings improve? If not: suggest a different change. Back to step 4. 8 RESULT Improvement log
Read the steps as a list
  1. Monthly review
  2. Collect reviews and feedback
  3. Group comments by theme
  4. Suggest one change for the top theme
  5. Guide approves changeThe agent waits here for your OK.
  6. Track theme ratings after change
  7. Did ratings improve?If not: suggest a different change. Back to step 4.
  8. Improvement log

How it decides

A theme must appear in at least 3 reviews to count. Success means ratings improve for that theme.

  • 3 or more mentions make a theme
  • One change at a time
  • Single reviews not treated as patterns

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Theme threshold
  • Review sources
  • Review period
  • Reply tone

What keeps you in control

It always asks you first

  • Guide approves changes and review replies

Hard limits

  • Never posts replies
  • Never contacts reviewers

It stops when

  • Done: theme improved
  • Stop: too few reviews

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensIn June, seven reviews said the guide was hard to hear on the old town tour. The agent suggested a small speaker, and the guide approved it. In July, 4 reviews still mentioned hearing, so the check failed and the agent suggested wireless headsets instead. The guide approved them, and in August hearing complaints dropped to 0.

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