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AI agent for email marketing specialists

Welcome Sequence Personalization Agent

Give each new customer the welcome track that fits their plan and role and switch it when they stall.

Welcome Sequence Personalization Agent: what goes in, what the agent does and what you get

What it does

Every new customer gets the same eight emails, and an administrator on an enterprise plan gets the same tips as a solo user on a trial. This agent reads each new account's plan, role, goal and company size, and selects the right welcome track from the options you set up. It checks the messages for accuracy against the plan, such as features the plan does not include and links that work. Then it tracks opens and actions in the product. If a customer stalls, for example, they do not complete the first key action in five days, it proposes switching them to a different track or sending a targeted help message. It checks after the next messages whether the customer moved. The specialist approves each track change and the messages. Edge case: a customer upgrades mid-sequence, so the agent moves them to the new plan's track.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueApprovedYes, continueApprovedNoNo 1 STARTS WHEN New account created 2 USES A TOOL Read plan, role, goal and company size 3 DOES Select the welcome track that matches 4 USES A TOOL Check each message for plan accuracy and workinglinks 5 CHECKS THE RESULT Is every message accurate for this plan? If not: choose another track or edit the incorrectmessage. Back to step 2. 6 YOU APPROVE Specialist approves the track and messages 7 USES A TOOL Start the sequence and track opens and key actions 8 DOES Detect a stall or an upgrade 9 CHECKS THE RESULT Has the customer done the first key action by dayfive? If not: propose a different track or a targeted helpmessage. Back to step 3. 10 YOU APPROVE Specialist approves the track change 11 RESULT Personalized sequence and results
Read the steps as a list
  1. New account created
  2. Read plan, role, goal and company size
  3. Select the welcome track that matches
  4. Check each message for plan accuracy and working links
  5. Is every message accurate for this plan?If not: choose another track or edit the incorrect message. Back to step 2.
  6. Specialist approves the track and messagesThe agent waits here for your OK.
  7. Start the sequence and track opens and key actions
  8. Detect a stall or an upgrade
  9. Has the customer done the first key action by day five?If not: propose a different track or a targeted help message. Back to step 3.
  10. Specialist approves the track changeThe agent waits here for your OK.
  11. Personalized sequence and results

How it decides

It picks the track by plan and role first, then goal. A customer stalls when the key action is not done within the set number of days.

  • Choose the track by plan and role before goal
  • Treat a missing first key action by day 5 as a stall
  • Never send features the account's plan does not include
  • Move to the new plan's track after an upgrade

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Tracks and their rules
  • Key action and the day limit (default day 5)
  • Email tone
  • Plans and roles list
  • Reporting period

What keeps you in control

It always asks you first

  • Specialist approves track selections, changes and the messages

Hard limits

  • Never send an email without approval
  • Never email a customer who unsubscribed

It stops when

  • Done: the customer completes the key action and the sequence ends
  • Stop: the customer unsubscribes

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA new admin on a team plan joins with the goal of managing projects. The agent picks the team admin track. A check finds email 3 links to a feature that only the enterprise plan has, so it picks a replacement. The specialist approves. By day 5 the customer has not created a project, so the agent proposes a short setup help message and the specialist approves it. The customer creates a project the next day.

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