Grapevine

Grapevine is an internal AI assistant that answers company-specific day-to-day questions, resolving engineering queries, bug reports, incidents and support tickets with 85%+ accuracy.

Grapevine

About Grapevine

Grapevine is a company-focused AI assistant that connects to internal data sources to answer routine and technical questions. It indexes messaging, cloud storage, code repositories, and issue trackers so AI agents can search across a company's information.

Review

Grapevine targets the practical day-to-day questions that commonly slow teams down, emphasizing short setup times and searchable access to internal data. The team validated the system with a set of 100+ representative questions and reports a marked improvement in answer accuracy after tuning data processing and search algorithms.

Key Features

  • Connects to common company data sources (messaging, cloud drives, codebases, and issue trackers) for unified search.
  • Quick setup workflow, typically under 30 minutes for initial integration.
  • Measured accuracy on a 100+ question benchmark reached roughly 85% after optimization.
  • Proactive answering for high-traffic channels to reduce repetitive questions and incident friction.
  • Built with SOC 2 Type II standards and provides straightforward data deletion controls.

Pricing and Value

Grapevine is launching with a free tier and offers the first month at no charge to let teams evaluate the product. The immediate value lies in reducing time spent searching for internal answers and lowering the load on human responders for common requests. Longer-term pricing and enterprise tiers are expected as the product matures, so teams should evaluate cost against time savings and support reduction during the trial period.

Pros

  • Fast onboarding makes it easy to test within a single day.
  • High accuracy on a representative internal question set after tuning.
  • Supports multiple internal source types, enabling broader coverage of company knowledge.
  • Security focus with SOC 2 Type II compliance and simple data removal.
  • Reduces repetitive questions by proactively answering common channel queries.

Cons

  • Currently in early launch, so available connectors and enterprise features are still expanding.
  • Long-term pricing and scalability details are not yet fully defined beyond the free launch period.
  • As with any automated assistant, occasional incorrect or incomplete answers can occur and require human review.

Grapevine is best suited for teams that want a fast-to-deploy internal AI assistant to reduce friction around routine questions - engineering, ops, and support teams will likely see immediate benefits. Small to mid-size companies and early adopters looking for improved internal search with security controls will find it a practical option to trial.

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