AI app for customer support · no coding needed
Multi-channel support conversation coordination portal
Reduce coordination overhead while keeping every customer reply accurate and attributable.
Made for: Support and revenue teams handling customer conversations across chat, email, SMS and calls
What it does for you
The problem
Customer conversations, follow-ups and CRM notes are spread across separate tools, so replies, routing and records drift out of sync.
What it gives you
Reviewer-approved replies, routed tickets and updated CRM records
What you give it
Permitted conversation historyCRM contextapproved templatesrouting rules
Build your own version of Lemni, Cobbai and more
One app with what these 10 AI tools do, yours to keep and change: Lemni, Cobbai, Bolna, Conduit AI, Outerspan, Talkstack AI, Jason AI, Automaticall, OctoClaw, Chloe by Close.
Everything these tools do, in one app
- AI content generation Generates written content such as text, emails, or marketing copy using AI.Found in Lemni, Bolna, Outerspan and 1 more
- Customizable templates Provides pre-made templates that can be adapted for different document types or industries.Found in Lemni, Outerspan
- Real-time editing assistance Offers live suggestions for grammar, style, and clarity while writing.Found in Lemni, Bolna, Outerspan
- Collaboration tools Enables multiple users to work together on the same project or content.Found in Lemni, Outerspan
- Integration with platforms Connects with other popular tools or platforms to streamline workflows.Found in Lemni, Bolna, Cobbai and 3 more
- Multi-channel support Handles interactions across various communication channels like chat, email, SMS, and calls.Found in Cobbai, Conduit AI, Jason AI and 1 more
- Sentiment analysis Analyzes customer emotions to tailor responses or prioritize inquiries.Found in Cobbai
- Intelligent ticket routing Automatically directs inquiries to the appropriate team or department.Found in Cobbai
- Unified inbox Consolidates conversations from multiple channels into a single threaded view.Found in Conduit AI
- Workflow automation Automates sequences of tasks for support, outreach, or other processes.Found in Conduit AI, OctoClaw, Jason AI
- Message summarization Automatically condenses long conversations or videos into concise summaries.Found in Talkstack AI, Automaticall
- Task assignment and tracking Allows assigning and monitoring tasks within communication threads.Found in Talkstack AI
- Intelligent notifications Filters and prioritizes alerts to reduce distractions and highlight important messages.Found in Talkstack AI
- Searchable conversation history Provides advanced search and filtering options for past conversations.Found in Talkstack AI
- Automated outreach sequences Generates and sends personalized messages to prospects automatically.Found in Jason AI
- Intelligent targeting Identifies high-potential leads using data and intent signals.Found in Jason AI
- Automatic transcription Converts audio and video files into text captions automatically.Found in Automaticall
- Multi-language support Supports multiple languages and accents for communication or transcription.Found in Bolna, Automaticall
- Domain-trained agents AI agents specialized for specific business tasks like marketing, sales, or support.Found in OctoClaw
- Centralized dashboard Provides a single interface to monitor agent activity and progress.Found in OctoClaw
- Multi-agent coordination Allows different AI agents to collaborate and hand off tasks.Found in OctoClaw
- AI voice calling Places automated voice calls using CRM context to tailor conversations.Found in Chloe by Close
- Automatic CRM updates Updates CRM records with notes, contact enrichment, and status changes in real time.Found in Chloe by Close
- Approval and automation modes Supports staged rollouts with human oversight and full automation options.Found in Chloe by Close
How it works, step by step
- Generate draft replies, emails and outreach copy from approved context
- Apply customizable templates by document type or industry
- Offer real-time grammar, style and clarity suggestions while writing
- Let multiple users edit and comment on the same conversation
- Connect to CRM, helpdesk and messaging platforms
- Handle chat, email, SMS and calls in one place
- Score customer sentiment to prioritize and tailor responses
- Route inquiries to the right team or department
- Consolidate channels into a single threaded inbox
- Automate support, outreach and follow-up task sequences
- Summarize long conversations and call recordings
- Assign and track tasks inside conversation threads
- Filter and prioritize alerts to reduce noise
- Search and filter past conversations
- Run personalized outreach sequences with intelligent lead targeting
- Transcribe audio and video into text
- Support multiple languages and accents
- Run domain-trained agents for support, sales and marketing tasks
- Monitor agent activity from a centralized dashboard
- Coordinate handoffs between multiple AI agents
- Place AI voice calls using CRM context
- Update CRM notes, contact enrichment and status in real time
- Support staged rollout with human approval or full automation modes
Build it yourself with your AI system
Build this app yourself, no coding needed
Start with a quick version you can try in a few minutes. Like it? Then build the full app by copying and pasting our step-by-step instructions: everything is prepared for you.
Sign in to see how to build it yourself
Build a quick version to try, or get the full app pack for Multi-channel support conversation coordination portal with the step-by-step building instructions. You don't need any technical skills: you copy, paste and answer a few questions. Both are included in the membership.
4 Have it built for you days to a few weeks
Rather not do it yourself, or want it fully tailored to your data, your way of working and your brand? Nexibeo builds Multi-channel support conversation coordination portal with you.
What's in the app pack
Included in the Complete AI Training membership.
- The building instructions your AI follows, step by step
- The questions your AI will ask you about your business before it starts
- A clickable demo you can open in your browser, to see how it should work
- A detailed blueprint of the screens, the information it keeps and the checks it runs
Become a member to get the app packAlready a member? Sign in
The files, for the technically curious
- START-HERE.mdHow to build it with your own AI (read first)3 KB
- README.mdOverview and links5 KB
- questions.mdQuestions to answer before you build2 KB
- prompt-cloudflare.mdThe full build prompt, hosted on Cloudflare25 KB
- prompt-vps.mdThe same build on your own server (Docker)25 KB
- spec.jsonData model, API, AI pipeline, acceptance criteria12 KB
- demo/index.htmlThe working demo on sample data196 KB
Questions
Do I need to know how to code?
No. You copy and paste the prompts on this page into ChatGPT or Claude, and the AI does the building. When it asks you something, you answer in your own words.
What does it cost?
The quick version, the app pack and the step-by-step instructions are for members: you pay the membership price, not a price per app (see the plans). Building the full app uses your own ChatGPT or Claude subscription. Putting it online is often cheap or no cost at the start, and your AI tells you before anything costs money.
How long does it take?
The quick version: about two minutes. The real app: an afternoon for a first version you can use, longer if you want every feature.
Can I change it to fit my business?
Yes. Tell your AI what to change in plain words, like “add a column for the price” or “use our logo and colours”. Or have Nexibeo build and customise it for you.
More detailsHow the AI works, safeguards and what to build first
Reduce coordination overhead while keeping every customer reply accurate and attributable. For support and revenue teams handling customer conversations across chat, email, SMS and calls, convert permitted conversation history, CRM context, templates and routing rules into reviewer-approved replies, routed tickets and updated CRM records. The benefit is a testable hypothesis, measured through first-response time, resolution rate and corrections after send; do not assume that AI output alone produces business value.
Confirm the buyer's problem and scope, collect permitted conversation history, CRM context, templates and routing rules, then follow this sequence: 1. Generate draft replies, emails and outreach copy from approved context. 2. Apply customizable templates by document type or industry. 3. Offer real-time grammar, style and clarity suggestions while writing. Resolve uncertain cases with qualified reviewers, approve reviewer-approved replies, routed tickets and updated CRM records, and measure first-response time, resolution rate and corrections after send against a documented baseline.
How the AI works
Use AI to interpret permitted inputs, suggest structured mappings and generate candidate outputs for the three stated task modules. Use deterministic code for arithmetic, schema validation, hard constraints and reproducible tests. Review source-linked explanations and uncertainty before accepting results. One fixed channel set and approved template library; final reply approval and escalation decisions remain human. A model suggestion is never a verified fact, professional decision or authorization to act.
Safeguards
Preserve customer consent, source attribution, message accuracy and usage permissions. Named reviewers approve substantive replies and escalation scope. One fixed channel set and approved template library; final reply approval and escalation decisions remain human. Keep all consequential actions under authorized human control and do not fabricate missing inputs, permissions, professional judgments or market evidence.
What to build first
Pilot scope: One fixed channel set and approved template library; final reply approval and escalation decisions remain human. Implement one approved input format, a bounded representative case set and the first two task modules: generate draft replies, emails and outreach copy from approved context; apply customizable templates by document type or industry. Support the third module with operator review: offer real-time grammar, style and clarity suggestions while writing. Include source references, corrections, basic organization access, approval states, export and value measurement. Use managed operator assistance for unresolved exceptions. The cost estimate covers this narrow prototype, not unrestricted multi-tenant scale, complex production integrations, specialist certification or physical operations.
What it can connect to
Customer-owned conversation history, authorized CRM records and permitted messaging platforms. Cloud storage, helpdesk import/export and CRM destinations. Start with file exchange and validate destination specifications before promising direct publishing. Start with authorized file exchange. Validate current provider access, usage rights and schema behavior before promising a connector.
The screens in detail
Primary screens: Channel and template setup, Unified conversation workspace, Agent activity and approval dashboard. Use a threaded inbox list for conversations, a large central thread view, and a right-hand panel for customer context, sentiment, tasks and CRM fields. Let users compare draft and approved replies side by side. Display draft, changes requested and approved states. Provide a supervisor view with routing rules, agent handoffs and approval queues. Make the task-specific outcome reviewer-approved replies, routed tickets and updated CRM records visible beside its evidence, review state and value baseline.
