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Certification

Certification in Building and Automating Voice AI Agents with Vapi and Make.com

Get certified in Voice AI Agent Automation with Vapi and Make.com. Demonstrate your ability to deploy no-code voice AI solutions, automate customer calls, and streamline appointment booking for improved business efficiency.

Exam of 10 to 20 questionsCertificate for LinkedInBeginner
SalesOperationsCustomer support
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The exam

Take the certification exam

Multiple-choice questions about the course. Pass with 70% or more and your certificate is issued at once, with a public page and an "Add to LinkedIn" button.

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What the exam covers

2 questions from each of the 12 chapters of the course

20 multiple-choice questions, drawn fresh for every attempt. Pass with 70% or more.

  1. 01Introduction to Vapi1:09
  2. 02Demo of the AI agent3:07
  3. 03Full call demo4:01
  4. 04Creating a new assistant3:08
  5. 05Model, latency and cost3:01
  6. 06Writing the system prompt3:51
  7. 07Knowledge base and configuration4:16
  8. 08Creating and connecting tools8:27
  9. 09Tokens, temperature and voice6:36
  10. 10Building the Make.com workflow21:00
  11. 11Book appointment tool11:22
  12. 12End-of-call report9:06
About the course

Earn the "Build a Voice AI Agent: Vapi and Make.com Automation for Beginners" certification to master creating powerful Voice AI solutions without any coding experience. Gain valuable skills such as increased productivity, improved decision-making, and a future-proof career by learning how to automate calls, book appointments, and enhance customer support using Vapi and Make.com. Enroll now to unlock new opportunities and grow your expertise in practical AI automation.

This certification covers the following topics:

  • Core Platforms: Vapi and Make.com Overview
  • Understanding the Vapi Platform
  • Vapi Dashboard and Metrics
  • The Assistant: Your Core AI Entity
  • Prompt Engineering: Guiding the AI's Behavior
  • Model Selection: The Brain Behind the Voice
  • Knowledge Base: Training Your AI with Real Information
  • Voice Configuration: Giving Your AI a Persona
  • Transcriber: Understanding Every Caller
  • Integration with Make.com: Automating Workflows
  • Webhooks: The Bridge Between Vapi and Make.com
  • Practical Implementation: Building a Flip Bites AI Agency Assistant

Jobs this certification suits

Our AI checked this certification against 500 jobs; these get the most out of it. Each job links to its learning path.

Customer Support RepresentativesTechnical Support SpecialistsCustomer Success ManagersHelp Desk TechniciansReceptionistsSales RepresentativesUser Support SpecialistsCustomer Experience ManagersCustomer Onboarding SpecialistsService ManagersCall Center SupervisorsGlobal Heads of Sales