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Video course · 7 chapters · 15 min · certificate

GoHighLevel AI Employee: Voice & Conversation AI

Build a Voice AI receptionist and a Conversation AI bot that qualifies leads, books them into the right calendar and follows up — in seven short video lessons.

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What you'll learn

  • Set up a Voice AI agent: phone number, voice, model and event-based actions
  • Give it a knowledge base and tune how it behaves on the line
  • Write the prompt, meet the outbound calling rules and test until it's right
  • Build a prompt-based Conversation AI bot for every written channel
  • Qualify leads and route bookings across multiple calendars
  • Go live with fallback workflows and automatic follow-ups

Chapters

7 chapters · 15:02
  1. 1:40 01Start here Members Meet your AI Employee What GoHighLevel's AI Employee is, its two forms (Voice AI and Conversation AI), what it costs, and what you will build in this course.
  2. 2:24 02Voice AI Members Build your Voice AI agent Phone number, custom agent, voice, model and language, then the two actions that make it useful: call transfer and appointment booking.
  3. 2:01 03Voice AI Members Knowledge and call behaviour Build a knowledge base from a website, attach it with a precise trigger, and tune call settings, behaviour, transcription and post-call steps.
  4. 2:29 04Voice AI Members Prompt, outbound calls and testing Write the prompt and welcome messages, meet the outbound compliance rules, then test with web calls and fix what breaks.
  5. 2:20 05Conversation AI Members Conversation AI: create and train your bot Prompt-based Conversation AI: status, channels, reply timing and sleep rules, then a trained knowledge base with FAQs and a trigger.
  6. 2:14 06Conversation AI Members Qualify and book Write a qualification goal with AI help, set up two calendars, and route bookings between them.
  7. 1:54 07Conversation AI Members Go live: channels, fallbacks and follow-ups Connect Facebook and Instagram, make the bot primary, catch not-ready leads with a fallback workflow, and nudge quiet ones with auto follow-ups.

Jobs this course suits

Our AI checked this course against 500 jobs; these get the most out of it. Each job links to its learning path.

Call Center SupervisorsSmall Business OwnersCustomer Experience ManagersCustomer Service ManagersOnline SellersReal Estate AgentsBusiness Development ManagersCustomer Success ManagersCustomer Support RepresentativesReceptionistsSales ManagerService Managers