Video course · 8 chapters · 36 min · certificate
Master Freshdesk to Land a Customer Support Job
Deborah Dosunmu's live masterclass on CRM tools for remote customer support: what a CRM is, the ticket life cycle, a hands-on Freshdesk walkthrough, choosing which CRM to learn, Freshdesk vs Intercom, what recruiters expect and a practical ticket assignment.
What you'll learn
- Explain what a CRM is and why companies use one
- Follow a ticket through its full life cycle
- Create, prioritise and update tickets in Freshdesk
- Compare Freshdesk with Intercom
- Meet recruiter expectations and avoid beginner mistakes
- Build a practice portfolio of sample tickets
Chapters
8 chapters · 35:34-
2:22
01Intro Members
Introduction to CRM tools
Why CRM skills get you hired.
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2:44
02Concepts Members
Understanding CRM concepts
The company's memory.
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3:15
03Life cycle Members
Ticket life cycle overview
From contact to survey.
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13:57
04Freshdesk Members
Navigating Freshdesk
Hands-on walkthrough.
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1:44
05Strategy Members
Choosing the right CRM
You can't learn them all.
-
2:08
06Compare Members
Freshdesk vs Intercom
Tickets vs conversations.
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3:13
07Hiring Members
Recruiter expectations
What they look for.
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6:11
08Practice Members
Practical assignments
Build your work sample.
Jobs this course suits
Our AI checked this course against 500 jobs; these get the most out of it. Each job links to its learning path.