What You Will Learn

• How AI personalizes and automates workplace training
• Integrating compliance training with skill development
• Designing microlearning that is searchable and just-in-time
• Creating staff and customer cybersecurity training with AI
• Selecting and integrating an LMS for scalability

Study Guide

Smarter Training with AI: A Complete Learning Guide Inspired by Ginger Bell's Go2Training and Goldphish

Introduction: Why Smarter Training with AI is the Next Frontier

Corporate training has always been about more than just checking boxes. It's about unlocking potential,upskilling employees, ensuring compliance, and building the resilience organizations need to survive and thrive. But as technology evolves, so do the possibilities and challenges.
This course is your roadmap to understanding and applying the transformative power of AI in workplace education, with a deep dive into real-world insights from Ginger Bell,President of GoTo Training,and the Goldphish interview. We'll explore the evolution of training, the balancing act between compliance and performance, the opportunities and risks brought by AI, and the rising trends in design, delivery, and community. Whether you're a business leader, L&D professional, or simply curious about the future of learning, this guide is designed to take you from foundational knowledge to actionable strategies.

The Evolution of Workplace Education: From the Classroom to AI-Driven Learning

Workplace education has undergone a dramatic transformation. Not long ago, training meant in-person workshops, thick binders, and endless PowerPoint slides.
Then came online learning platforms, making training more accessible and scalable. Gamification followed,adding points, badges, and leaderboards to boost engagement. But today, AI is the true game-changer, automating, personalizing, and democratizing access to high-quality learning.

Example 1: A healthcare company once relied on quarterly, in-person compliance seminars. Now, it uses an AI-powered LMS that adapts modules to individual learning speeds, tracks progress, and provides instant feedback.
Example 2: In the mortgage industry, professionals used to manually track continuing education credits. With digital platforms and AI integration, compliance is automatically logged, and users receive reminders tailored to their renewal cycles.

Best Practices:

• Embrace technology as an enabler, not a replacement for expertise.
• Design learning pathways that combine self-paced digital content with live coaching or expert Q&A sessions.

Balancing Compliance and Skill Development: The Dual Challenge

Organizations face two core imperatives: meeting regulatory requirements and enabling employees to grow beyond the basics.
Compliance training is mandatory,but it doesn't have to be mind-numbing. "Leveling up" training, on the other hand, focuses on skills, leadership, and performance. The challenge is integrating both so that employees stay compliant and motivated to improve.

Example 1: A food and alcohol distributor must train staff on safety regulations (compliance) and on sales techniques (skill development). AI can tailor the content mix based on each employee's role, learning style, and previous test results.
Example 2: A real estate company delivers required fair housing law training alongside negotiation skills workshops, using AI analytics to identify knowledge gaps and recommend next steps.

Best Practices:

• Weave compliance topics into real-world stories and scenarios employees face daily.
• Use AI-driven diagnostics to identify which employees might need more support in certain areas, and automatically assign relevant upskilling modules.

AI as a Transformative Force: How AI is Revolutionizing Learning

AI is not just another tool,it's a catalyst for fundamental change in the way organizations approach training.
It automates administrative tasks, personalizes learning experiences, and brings high-quality education within reach for small and midsize companies that may have lacked resources before.

Example 1: A small construction company uses an AI chatbot to answer compliance questions and direct employees to the right training material, 24/7,something previously only large enterprises could afford.
Example 2: An HR team automates the onboarding experience using AI, which guides new hires through company policies, collects feedback, and adapts content based on their progress.

Tips for Implementation:

• Start with a pilot project: automate a single process (like tracking training completion) before scaling up.
• Involve end users early,gather feedback to adjust and humanize the AI experience.

Democratizing Training: AI’s Impact on Small and Midsize Companies

AI levels the playing field. It allows organizations of all sizes to access training resources, analytics, and personalization that were once exclusive to large corporations.
Ginger Bell highlights this as one of the biggest opportunities AI brings,empowering small businesses to offer world-class training without prohibitive costs.

Example 1: A local healthcare clinic uses AI-generated training materials tailored to new regulatory updates, saving on consultancy fees and reducing compliance risks.
Example 2: A mid-sized real estate agency deploys AI-driven simulations to train agents on ethical sales practices and client interactions, improving both compliance and sales performance.

Best Practices:

• Choose modular, cloud-based AI tools that scale with your organization.
• Leverage AI analytics to identify the most cost-effective training interventions.

The Rising Demand for AI Training: Skills, Tools, and Overcoming Fear

As AI adoption accelerates, employees and leaders alike face a steep learning curve.
The unknown can trigger anxiety,especially around job security, ethics, and the pace of change. That’s why there’s a surge in demand for training on using AI tools productively, understanding their limitations, and building confidence.

Example 1: After introducing ChatGPT into customer support, a company runs workshops on prompt engineering, data security, and ethical AI use to help staff adapt and innovate safely.
Example 2: An insurance firm creates an “AI Task Force,” training cross-functional teams on evaluating AI solutions, developing policies, and serving as internal champions.

Tips for Reducing Fear:

• Start every AI training session by addressing common myths and concerns up front.
• Encourage hands-on experimentation with AI tools in a no-blame, supportive environment.

Onboarding and Customer Training in the Age of AI

Training is no longer just for employees. With AI-driven threats and tools, companies must also educate customers on safe practices, product features, and the evolving landscape.
Effective onboarding isn’t just about policies,it’s about building confidence and trust, internally and externally.

Example 1: A mortgage lender creates short, AI-powered explainer videos for new customers, guiding them through account setup and warning signs of phishing scams.
Example 2: A SaaS company runs live onboarding webinars that combine AI-driven Q&A with expert facilitation, ensuring customers can use advanced features securely.

Best Practices:

• Integrate AI into customer onboarding to personalize the journey and anticipate common questions.
• Regularly update onboarding content to cover new features, emerging threats, and regulatory changes.

AI and Cyber Security: A Double-Edged Sword

AI is revolutionizing cyber security,for better and for worse.
On the defensive side, AI helps detect threats, automate incident response, and protect sensitive data. On the offensive, attackers use AI to craft sophisticated phishing emails, deepfake videos, and highly convincing scams. Both employees and customers are targets.

Example 1: A bank leverages AI to analyze transaction patterns and flag potential fraud, but also trains staff and customers to spot AI-generated scam emails.
Example 2: An e-commerce firm uses AI-generated deepfake awareness modules to educate customer service reps on distinguishing fake from real customer interactions.

Tips for Cyber Security Training:

• Use real-world stories and recent examples of AI-driven scams for maximum impact.
• Include simulations and phishing drills to give learners first-hand experience in a safe environment.

Regulatory Changes: Why Customer Training on Cyber Threats is a Business Imperative

New regulations are forcing organizations to take responsibility for their customers’ cyber security education.
If a bank or service provider is liable for customer losses due to fraud, investing in external training shifts from “nice to have” to “must have.” Proactive education not only reduces risk but also builds trust.

Example 1: A financial institution launches an annual “Cyber Safety Month” campaign for customers, using AI to personalize tips and monitor engagement.
Example 2: A telecom provider embeds short, AI-curated security tips in its customer portal, adjusting the advice based on recent threat intelligence.

Best Practices:

• Map out the customer journey and identify high-risk touchpoints for targeted education.
• Collaborate with compliance and legal teams to ensure customer-facing content meets regulatory requirements.

The Limits of AI: Why Subject Matter Experts Still Matter

AI can generate information, but it can’t replace lived experience or nuanced expertise.
This is especially true in areas like compliance and cyber security, where the “right” answer often depends on context, judgment, and the ability to read between the lines. Subject Matter Experts (SMEs) are essential for creating reliable, context-aware training, and for interpreting AI-generated outputs.

Example 1: AI drafts a compliance module on anti-money laundering, but a legal expert reviews and refines it to ensure accuracy and relevance for the company’s unique processes.
Example 2: An AI chatbot answers common HR questions, but escalates complex or sensitive inquiries to an SME for a human touch.

Best Practices:

• Always involve SMEs in the review and approval of critical training content, especially in regulated industries.
• Train staff to cross-check AI-generated insights with trusted sources and encourage a mindset of healthy skepticism.

Making Compliance Training Stick: Stories Over Slides

Compliance training often fails because it’s generic, abstract, and forgettable.
People remember stories, not statistics. Embedding real-world examples, case studies, and narratives into compliance modules makes the content relatable and memorable.

Example 1: Instead of listing prohibited behaviors, a healthcare compliance course tells the story of an employee who accidentally shared patient data and the consequences that followed.
Example 2: A cyber security module opens with a “day in the life” scenario, showing how a single phishing email almost led to a major breach,and how it was caught.

Tips for Storytelling:

• Collect anecdotes from within your organization and anonymize them for training use.
• Encourage learners to share their own “close calls” or best practices in discussion forums or workshops.

The Microlearning Movement: Bite-Sized, Searchable, and Effective

Attention spans are shrinking, and learners expect information to be as accessible as a YouTube “how-to.”
Microlearning,short, focused lessons,meets this need. But it’s not enough to “chunk” content; it must also be easily searchable so employees can find answers on demand.

Example 1: An employee needs to refresh their memory on a safety protocol before a site visit. They search the LMS and find a 3-minute video instead of scrolling through a 90-minute course.
Example 2: A sales rep, before a client meeting, uses a keyword search to instantly access the latest compliance updates relevant to that industry.

Best Practices:

• Design microlearning modules around specific tasks or questions (“How do I report a phishing email?”).
• Tag and index every piece of content so it’s discoverable within your learning platform.

Consumer-Inspired Learning Design: Lessons from YouTube, Netflix, and Social Apps

Modern learners expect their training platforms to feel as intuitive and engaging as their favorite consumer apps.
This means sleek interfaces, personalized recommendations, and seamless navigation,features pioneered by YouTube, Netflix, and even TikTok. Employees want to “binge-learn” on their terms, not slog through clunky portals.

Example 1: A corporate LMS homepage displays recommended courses based on the learner’s role and previous activity, just like Netflix suggests shows.
Example 2: A training app uses a feed-style layout, allowing employees to scroll through new content, trending topics, and community discussions, much like Instagram or LinkedIn.

Tips for Learning Design:

• Prioritize mobile-friendly, visually appealing interfaces that reduce friction.
• Incorporate features like “favorites,” “continue watching,” and “related content” to encourage ongoing engagement.

Community-Based Learning: From Top-Down to Peer-to-Peer

Learning isn’t just about content,it’s about connection.
Platforms that foster community empower employees to share expertise, support each other, and build a culture of continuous learning. Champions and peer mentors become guides, while discussion forums and user-generated content drive deeper engagement.

Example 1: A company creates an internal “Ask the Experts” group, where employees can post questions and receive answers from both SMEs and peers.
Example 2: A microlearning app integrates discussion threads beneath each module, so learners can comment, share insights, and crowdsource solutions.

Best Practices:

• Identify and empower “learning champions” in each department to seed discussions and mentor others.
• Regularly spotlight user-generated content, success stories, and peer shout-outs to reinforce the community aspect.

Identifying Client Needs: The Heart of Effective Training Solutions

The biggest challenge for training providers isn’t building content,it’s understanding what clients truly need.
With multiple stakeholders and competing priorities, extracting the “real” requirements is an art. A consultative approach, rooted in discovery and active listening, is essential for designing training that delivers results.

Example 1: During the kickoff with a healthcare provider, the GoTo Training team interviews compliance officers, department heads, and frontline staff to map out pain points and tailor the curriculum.
Example 2: For a mortgage company, the L&D consultant conducts surveys and focus groups to uncover gaps in both regulatory knowledge and customer service skills.

Tips for Needs Analysis:

• Ask open-ended questions and listen for “between the lines” concerns that may not appear in the RFP.
• Prototype small modules and iterate based on stakeholder feedback before rolling out full programs.

Scaling and Integration: Choosing the Right LMS and Ecosystem

Rapid growth exposes cracks in training systems.
Choosing the right Learning Management System (LMS) from the start is crucial,not just for content delivery but for integration with your HR, CRM, and compliance tools. Single sign-on (SSO), robust analytics, and a user-friendly interface are table stakes.

Example 1: A growing tech startup selects an LMS that supports SSO, making it seamless for employees to access training alongside their daily work tools.
Example 2: A large retailer integrates its LMS with workforce scheduling and payroll systems, automating compliance tracking and reporting.

Best Practices:

• Prioritize interoperability,choose systems that “play nice” with your existing tech stack.
• Consider future needs and scalability, not just current requirements.

Content Creation: Customer-Driven, Consultative, and Outsourced When Necessary

Not all training content should be built in-house.
GoTo Training, for instance, outsources specialized modules like cyber security to true experts, focusing their own resources on consultative design and responding directly to customer demand. This approach allows for speed, relevance, and quality control.

Example 1: A financial services firm partners with a cyber security specialist to develop a phishing simulation module, while customizing onboarding and product training internally.
Example 2: In response to client requests for leadership training, GoTo Training curates and adapts third-party content, adding company-specific scenarios and branding.

Tips for Content Strategy:

• Regularly survey clients and end users to identify gaps and evolving needs.
• Balance efficiency (outsourcing) with customization (in-house or consultative tweaks).

Emerging Trends: Leadership, Brand Voice, and the Rise of AI Training

Client demand is shifting.
While compliance is evergreen, organizations are increasingly seeking leadership development, brand-building, and AI literacy. Training providers must stay agile, adapting offerings to address these “soft” yet strategic skills.

Example 1: Over the past months, more clients request workshops on leading hybrid teams, fostering innovation, and communicating a cohesive brand voice.
Example 2: AI companies turn to GoTo Training for help onboarding new hires,not just on products, but on how to think and move fast in a rapidly changing market.

Tips for Staying Current:

• Monitor industry trends and proactively develop new modules before clients ask.
• Invest in upskilling your own instructional designers and trainers in the latest leadership and AI topics.

Lessons Learned: Build on Existing Tech, Don’t Reinvent the Wheel

One of the most powerful insights from Ginger Bell is the value of leveraging established technology instead of building everything from scratch.
Early on, GoTo Training invested heavily in proprietary systems, but with hindsight, they would have focused more on integrating with proven technology providers. This enables faster scaling, better reliability, and keeps the focus on what matters,outcomes, not infrastructure.

Example 1: Instead of developing a custom LMS, a training provider partners with a leading platform and differentiates through content and service.
Example 2: A compliance firm integrates AI-based plagiarism detection and reporting tools rather than building their own, freeing up resources for client engagement.

Best Practices:

• Audit your tech stack annually,eliminate redundant tools and align investments with core business needs.
• Maintain a “build, buy, or partner” mindset for every new technology decision.

GoTo Training in Focus: Consultative, Customer-Led, and Impact-Oriented

GoTo Training’s approach exemplifies many of the best practices discussed so far.
They specialize in online regulatory compliance for industries like food and alcohol, healthcare, OSHA, real estate, and mortgage. Their method is consultative,identifying client needs, building comprehensive plans, and outsourcing where necessary. They respond to customer demand, not just market trends, and help companies provide training for both employees and, increasingly, customers.

Example 1: For a healthcare network, GoTo Training builds a blended compliance and leadership curriculum, integrating external cyber security modules from experts.
Example 2: A mortgage broker uses GoTo Training’s platform to track education credits, deliver microlearning, and provide real-time reporting for both staff and regulators.

Key Takeaways:

• Consultative approaches create more value than cookie-cutter courses.
• Customer needs should drive both content and feature development.
• Strategic partnerships and outsourcing supplement in-house strengths.

Practical Steps: Bringing Smarter AI Training to Life in Your Organization

Moving from insight to action is what drives real change. Here’s how to apply the principles from this guide in your own context.

• Conduct a Training Audit: Review your current offerings. Where are the gaps,in content, delivery, security, or engagement? Are you meeting both compliance and upskilling needs?
• Start Small with AI: Pilot one AI-driven feature,a chatbot, personalized recommendations, or automated compliance tracking. Measure impact, gather feedback, and iterate.
• Invest in Cyber Security Education: Train both staff and customers, using real-world AI-driven threat scenarios. Update content regularly and track effectiveness.
• Foster Community: Launch discussion groups, peer mentoring, or champion programs. Make learning social, not solitary.
• Prioritize Searchability and Microlearning: Break training into “just-in-time” modules and ensure every piece is indexed and searchable.
• Leverage Expertise and Partnerships: Outsource specialized content. Focus your internal resources on consultative design and client engagement.
• Stay Agile: Monitor trends, solicit feedback, and pivot your training offerings to match evolving client and learner needs.

Conclusion: The Future Belongs to the Adaptive

AI is rewriting the rules of workplace education.
But technology is only as powerful as the human insight and creativity behind it. The future of smarter training lies at the intersection of AI automation, subject matter expertise, engaging design, and authentic community. By embracing these principles, organizations of any size can create learning environments that are not only compliant but dynamic, resilient, and transformative.

Apply the lessons from GoTo Training and the Goldphish interview: balance compliance with upskilling, leverage AI to democratize quality, use stories to make lessons stick, and never underestimate the value of community and expertise. Start small, think big, and keep learning,because in the world of smarter training, adaptability is your greatest asset.

Frequently Asked Questions

This FAQ section is designed to answer the most common and pressing questions about 'Ginger Bell - Go2Training on Smarter Training with AI | Goldphish.' Whether you're just starting to explore online corporate training, looking to integrate AI into your workflow, or seeking advanced strategies for scaling and securing your training programs, you'll find practical answers here. The sections progress from foundational concepts to more advanced, real-world applications, demystifying the intersection of compliance, technology, and learning strategy.

What services does GoTo Training provide?

GoTo Training specialises in online regulatory compliance training across industries like food and alcohol, healthcare, OSHA, and real estate.
They offer more than just courses,they provide a comprehensive training tracking system to help organisations monitor progress and results. Their approach is consultative, focusing on understanding each client’s unique needs and building tailored training plans for employees and customers, instead of relying on standard, off-the-shelf content.

How has corporate training evolved over the past two decades, and what is the most significant change currently?

Over the last several years, corporate training shifted from traditional in-person seminars to online learning, with Learning Management Systems (LMS) becoming central. Gamification was explored to boost engagement, but results were mixed.
The most significant shift now is the impact of AI, making learning more accessible, efficient, and blended into daily work. This is especially beneficial for smaller companies, as AI lowers costs and enables new opportunities in workforce and customer education.

How is AI impacting the learning industry, specifically for small to mid-size companies?

AI is making high-quality training more affordable and accessible for small to mid-size companies.
Tasks like onboarding and customer training can be streamlined, freeing up staff resources and reducing manual work. AI allows these companies to launch training initiatives that were previously out of reach, improving both the experience for learners and the business outcomes for the company.

What is the current demand for AI-related training in the workplace?

There is strong and growing demand for AI-focused training.
Initially, this centered on basic tools like ChatGPT and overcoming uncertainty about AI. Now, organisations want training on how to strategically use AI for marketing, leadership, and process improvement. Companies are forming AI task forces to identify use cases and measure ROI, making AI training essential for staying competitive.

How is AI influencing cybersecurity training?

AI is both a threat and a tool in cybersecurity. Attackers use AI to create convincing phishing emails and deepfakes, making scams harder to detect.
This raises the bar for employee (and even customer) training. Training now focuses on recognising sophisticated, AI-driven threats, since traditional red flags like poor writing can no longer be relied upon. Staying ahead means teaching proactive digital awareness and critical thinking.

Why is it important for organisations to train their customers in cybersecurity?

Customers are increasingly targeted by cybercriminals, especially in sectors like real estate and banking. AI enables attackers to create highly believable scams that can trick customers into sharing sensitive data or transferring funds.
Some regulations now hold companies accountable for customer losses, making customer cybersecurity training both a risk mitigation and a regulatory compliance strategy.

What is the biggest challenge in scaling within the learning industry?

Selecting the right Learning Management System (LMS) from the beginning is crucial.
An LMS should support both current needs and future growth, and integrate easily with existing platforms (like HR or CRM systems). Ease of use,for example, single sign-on,boosts adoption and helps keep training scalable as the company expands.

How is GoTo Training adapting its content creation and delivery methods for the modern learner?

GoTo Training prioritises microlearning,short, focused learning modules,to fit shorter attention spans.
They also make content searchable, similar to YouTube, so learners can find answers fast. There’s a growing emphasis on community learning, encouraging employees to learn from each other and empowering subject matter experts within the organisation to share knowledge.

What are the primary industries GoTo Training serves?

GoTo Training serves industries with complex regulatory requirements, including food and alcohol, healthcare, OSHA, real estate, and mortgage.
These sectors rely on accurate, up-to-date training to ensure compliance and protect their business.

How did GoTo Training initially address the need for professionals to track and submit their continuing education?

GoTo Training developed a tracking system that allows both providers and learners to monitor continuing education.
Professionals can easily access and download certificates for submission to regulatory bodies, simplifying compliance and reducing paperwork.

What challenges do companies face in balancing compliance training with engagement and effectiveness?

Compliance training is often seen as a checkbox activity, but engagement is essential for true learning.
The challenge is to design content that not only meets legal requirements but is also interactive and relevant. Integrating real-world scenarios, microlearning, and peer discussions helps bridge the gap between mandated learning and meaningful development.

What does Ginger Bell consider to be the most significant change currently impacting corporate training?

Artificial Intelligence is currently the most significant force shaping corporate training.
AI brings new tools, automation, and the ability to personalise learning for each individual, making training more effective and accessible at scale.

How does AI specifically benefit small to midsize companies in the learning space?

AI enables smaller companies to create and deliver quality training without the need for large in-house teams.
Automated onboarding, content generation, and personalised learning paths save time and money, allowing these businesses to operate more efficiently and offer development opportunities previously limited to larger organisations.

What initial challenge did many clients have regarding AI when it first became widely accessible?

Initial reactions included fear and uncertainty about AI.
Clients worried about how AI would impact jobs, data privacy, and whether they could keep up. Early training focused on demystifying AI, showing practical use cases, and building confidence in using these new tools.

Why is training external customers, particularly in industries like mortgage and real estate, becoming increasingly important?

In industries like mortgage and real estate, customers often handle sensitive transactions and are prime targets for sophisticated scams.
Training customers helps prevent fraud, builds trust, and meets regulatory expectations. Well-trained customers are less likely to fall victim to AI-powered phishing or social engineering attacks.

What is one of the biggest challenges GoTo Training faces when initially engaging with a new client?

Understanding the client’s unique needs and existing systems is a major initial challenge.
Each organisation has different compliance requirements, technology infrastructure, and cultural dynamics. A consultative approach is essential to design effective training solutions that fit the client’s real-world context.

What trend in training design is becoming more prevalent due to the influence of platforms like TikTok and Instagram?

Microlearning,short, focused lessons,is becoming the norm.
Inspired by the way people consume content on social platforms, training modules are now designed to deliver value quickly, often in under five minutes, and are easily accessible on mobile devices.

Why did a major company like Home Depot find its employees going to YouTube for answers despite having a sophisticated LMS?

Employees often turn to external platforms like YouTube because they offer quick, searchable, and relevant answers.
This highlights the importance of making internal training content easily searchable and accessible. If employees can’t find what they need internally, they’ll look elsewhere, which can introduce risks around accuracy and security.

What is one key difference between a subject matter expert and someone who can simply use AI to generate information on a topic?

A subject matter expert (SME) brings depth, context, and real-world experience that goes beyond what AI can generate.
While AI can quickly surface general information, SMEs provide nuanced guidance, industry-specific insights, and can address complex or situational questions that generic AI outputs may miss.

How does GoTo Training typically identify new features or content to add to their service offering?

GoTo Training is driven by customer demand and feedback.
They regularly consult with clients to understand emerging needs and challenges, then develop or source new training modules accordingly. This ensures content stays relevant and practical.

What shift has Ginger Bell observed in client requests for corporate training over the last six months?

There has been a significant increase in requests for leadership training.
Organisations are looking for help in developing current and future leaders, often as part of broader efforts to strengthen company culture and adapt to technological change.

Where does Ginger Bell see the biggest opportunities for GoTo Training in the current market?

Opportunities lie in expanding consultative services, integrating AI, and addressing cyber security awareness.
As regulatory requirements and digital threats increase, companies need guidance on effective, scalable training,especially in industries with complex compliance needs.

Does GoTo Training create its own cyber security training content? Why or why not?

GoTo Training typically partners with specialised providers for cyber security content rather than creating it all in-house.
This ensures that the training is up-to-date and technically accurate, leveraging experts who focus solely on security trends and best practices.

Why is creating searchable learning content important, even with microlearning segments?

Searchability makes training content truly useful in the flow of work.
Even with microlearning, employees want to quickly find answers to specific questions. A searchable library ensures your internal platform is the go-to resource, reducing reliance on external sources like YouTube and improving knowledge retention.

What significant regulatory change impacted the tracking of education for licensed professionals?

A major regulatory shift required more rigorous and transparent tracking of continuing education for licensed professionals.
This led to the development of integrated systems that allow seamless monitoring and reporting, ensuring compliance and simplifying audits for organisations and individuals.

Besides compliance, what other elements of learning do companies need to balance?

Companies must balance compliance requirements with engagement, relevance, and practical application.
Training that ticks the compliance box but fails to connect with learners won’t drive real behavioural change or improve job performance.

How does AI streamline onboarding and customer training?

AI can automatically personalise onboarding paths for new hires or customers based on their roles and needs.
It enables interactive tutorials, instant feedback, and FAQ bots, which speed up learning and reduce the need for manual support. This creates a faster, smoother onboarding experience.

How can employees overcome the fear of using AI in their daily work?

Start with practical, low-risk AI tools and clear demonstrations of how AI can simplify routine tasks.
Encourage hands-on experimentation, provide supportive training, and highlight success stories within the organisation. A supportive culture reduces fear and builds confidence.

What is the purpose of creating an AI task force within an organisation?

An AI task force brings together diverse perspectives to explore, test, and roll out AI solutions responsibly.
They identify high-impact use cases, address data privacy concerns, and ensure that AI investments deliver measurable returns. This avoids fragmented or risky implementations.

What regulatory considerations should organisations keep in mind when integrating AI into training?

Data privacy, security, and transparency are essential.
Organisations must ensure that AI-powered training platforms comply with data protection laws and industry regulations. Regular reviews and clear documentation help maintain compliance as AI tools evolve.

Why is there increasing demand for enhanced cyber security training?

AI-powered attacks are more frequent and sophisticated, targeting both employees and customers.
Companies are seeking cyber security training to protect data, meet regulatory requirements, and minimise the risk of costly breaches. Being proactive in cyber security training is now a business imperative.

Why is seamless integration between a Learning Management System (LMS) and other company systems important?

Integration ensures a smooth user experience and reliable data sharing.
Single sign-on (SSO), automated reporting, and synchronisation with HR or CRM systems save time and reduce errors. This makes training easier to manage and more valuable as the business grows.

How does GoTo Training approach content development for specialised areas like cyber security?

GoTo Training takes a customer demand-driven and consultative approach, often outsourcing content creation to experts in specialised fields.
This ensures the training is accurate, up-to-date, and relevant. Clients benefit from expert knowledge without needing to manage content creation internally.

Why is leadership training becoming more critical for organisations?

Organisations face rapid technological change and evolving workforce expectations. Leadership training builds adaptability, communication, and decision-making skills that are crucial for success.
A strong leadership pipeline supports culture, engagement, and effective change management.

How does cohesive branding and voice factor into corporate training?

Consistent branding and voice reinforce company values and build trust.
Training materials that reflect a unified message help employees connect with the organisation’s mission, making learning more relevant and memorable.

What role does a community of learning play in effective corporate education?

A community of learning fosters peer-to-peer support and knowledge sharing.
Employees can learn from real experiences, ask questions, and share insights, which boosts engagement and helps the organisation adapt quickly to new challenges.

Why is there less emphasis on building proprietary training technology from scratch?

Building proprietary platforms is costly and time-consuming.
Partnering with established technology providers allows training companies to focus on content quality and client relationships, while leveraging best-in-class tools.

What are some practical examples of microlearning in a corporate setting?

Examples include short video tutorials on compliance topics, interactive quizzes, or quick-reference guides for new software.
A sales team might use a two-minute video to review product updates before client meetings, or a customer service team could access a searchable FAQ for handling specific scenarios.

How can organisations measure the ROI of their training programs?

Track metrics like completion rates, assessment scores, on-the-job performance improvements, and employee feedback.
For AI-driven training, monitoring time saved, error reduction, and business outcomes (like sales or compliance rates) can provide tangible evidence of impact.

What are common challenges organisations face when implementing AI in training?

Challenges include data privacy, staff resistance, integration with existing systems, and identifying the most valuable use cases.
A phased rollout, clear communication, and targeted training help address these obstacles.

Is custom training always better than off-the-shelf courses?

Custom training aligns closely with company needs, culture, and compliance requirements.
However, off-the-shelf courses can be effective for foundational topics or when speed is essential. A blended approach often delivers the best results.

Can AI replace human trainers or subject matter experts?

AI can assist and scale delivery, but human expertise remains essential.
Trainers bring empathy, context, and the ability to handle complex or sensitive topics. AI is best used as a support tool, not a replacement for human knowledge and experience.

What makes online training content engaging?

Engaging content is interactive, visually appealing, and relevant to the learner’s role.
Incorporating scenarios, quizzes, gamified challenges, and real-world examples increases retention and makes learning enjoyable.

How can organisations ensure data security when using AI in training?

Work with vendors that meet industry security standards and regularly audit their systems.
Limit data collection to what’s necessary, encrypt sensitive information, and train staff on data handling best practices.

What metrics should companies track to evaluate the success of their training programs?

Key metrics include participation rates, knowledge retention, behavioural changes, compliance rates, and feedback scores.
For AI-enabled programs, measuring task completion time and reduction in manual errors can also indicate success.

What trends are likely to shape the future of workplace training?

Expect to see greater personalisation, more AI-powered adaptive learning, increased focus on cybersecurity, and deeper integration with day-to-day work tools.
Community-driven learning and just-in-time microlearning will continue to gain traction.

How should a company implement microlearning without overwhelming employees?

Focus on quality over quantity. Release short modules that solve real problems and allow employees to access them on demand.
Gather feedback and adjust content to ensure it remains relevant and manageable within the flow of work.

What’s the difference between a searchable training platform and a traditional course catalog?

A searchable platform lets learners find specific answers instantly, much like an internal Google or YouTube.
A traditional course catalog is organised by topic or sequence, which can slow down access to urgent information. Searchability supports just-in-time learning.

How can organisations empower internal champions to support learning?

Identify employees who are enthusiastic about learning and provide them with opportunities to lead discussions, mentor peers, or create content.
Recognition programs and dedicated forums help sustain momentum and encourage wider participation.

Does AI reduce the overall cost of corporate training?

AI can lower costs by automating content creation, personalising learning paths, and reducing manual administrative work.
Initial setup and integration may require investment, but the long-term savings and improved outcomes often justify the effort.

How can non-technical employees benefit from cybersecurity training?

Non-technical staff are often the first line of defence against cyber threats. Training helps them recognise suspicious emails, avoid risky behaviours, and respond appropriately.
Simple, scenario-based learning makes cybersecurity relevant to all roles.

How does GoTo Training ensure content stays current with industry changes?

Regular reviews, client feedback, and partnerships with subject matter experts keep content up-to-date.
Automated alerts and agile content management allow rapid updates when regulations or best practices change.

What factors should companies consider when selecting AI tools for training?

Look for ease of integration, security features, user experience, and vendor support.
Pilot the tools with a small group, collect feedback, and ensure they align with both current needs and future plans.