AI Agents Drive 9% Revenue Boost and Faster Deal Closures for Microsoft India Sales Teams
Microsoft India's sales teams boosted revenue by over 9% and sped up deal closures by 20% using AI agents. Embracing AI as collaborative partners enhances productivity and customer service.
How AI Agents Are Boosting Microsoft India's Sales Performance
Microsoft India's sales teams have increased their revenue by over 9% by integrating artificial intelligence (AI) and AI agents into their workflows. The use of these agents has also accelerated deal closures by 20%, delivering faster results compared to traditional methods.
AI agents have quickly become essential tools in many companies, assisting employees by handling repetitive tasks. This boosts overall efficiency and productivity, freeing up time for sales professionals to focus on more strategic, value-driven activities.
AI's Real Impact on Sales and Customer Service
Puneet Chandok, president of Microsoft India and South Asia, shared insights at the Converge 2025 retail-tech event in Bengaluru. He highlighted that salespeople using AI tools contribute 9.3% more to the top line and close deals 20% faster.
Beyond sales, AI is improving customer service as well. Microsoft has seen a 12% increase in issue resolution rates thanks to AI agents, demonstrating their value in enhancing customer satisfaction.
Adoption Challenges and Mindset Shifts
Despite the clear benefits, adopting AI agents comes with challenges. Many employees hesitate to embrace AI, concerned about job security and the impact on their roles. The key is to view AI agents as digital colleagues rather than just tools.
This change requires a cultural shift — employees need to treat AI as teammates. Chandok emphasized that this behavioral change takes time but offers a 30% productivity boost once embraced. Persistence is essential; initial attempts with AI may not be perfect, but results improve with continued use.
AI as a Personal Productivity Partner
Chandok also pointed out that AI isn’t just about certifications or knowledge. The real value lies in getting AI to work effectively for each individual. Developing a growth mindset toward AI is crucial to stay relevant and competitive in sales.
For sales professionals eager to improve their AI skills and productivity, exploring targeted training can be a practical next step. Platforms like Complete AI Training offer courses tailored to sales roles, helping you integrate AI tools into your daily routine efficiently.
AI in the Developer World at Microsoft India
Microsoft India employs around 25,000 engineers, and about one-third of their code is generated with the assistance of GitHub Copilot, an AI coding assistant. This highlights the growing role AI plays not only in sales but across various functions within the company.
Key Takeaways for Sales Professionals
- AI agents can increase sales revenue by over 9% and speed up deal closures by 20%.
- They also improve customer service outcomes with faster issue resolution.
- Successful adoption requires treating AI as a collaborative partner, not just a tool.
- Patience and persistence with AI prompts lead to better results over time.
- Developing a growth mindset toward AI is essential to stay competitive.
Sales teams ready to boost their performance should consider incorporating AI agents into their workflows and invest in learning how to use these tools effectively.
