Deskpro Private brings AI help desk to security-first teams without compromising data
Deskpro has launched Deskpro Private, a fully private deployment of its AI-powered help desk for organizations with strict security, compliance, and data sovereignty requirements. If your support operation sits behind a VPC, on-premise data center, or a sovereign cloud, you can now run modern AI support tools inside your perimeter-no data leaving, no workarounds, no exceptions.
The goal is simple: give regulated and security-conscious teams the efficiency of AI without risking violations or pushing data into third-party systems you can't control.
What's new
- Private deployment in your AWS VPC, on-premise data center, or sovereign cloud
- Connect your AI provider of choice using your own accounts and APIs
- All AI processing runs within your environment-data stays inside your approved boundary
Why this matters for support leaders
Most teams want the gains from AI: faster responses, cleaner workflows, reduced queue times. But many can't adopt public cloud-only tools. In Deskpro's State of AI in Support Operations report, only 58% of healthcare, government, and education teams use AI today, versus 92% in tech-privacy and regulatory pressure is stalling adoption.
Deskpro Private removes that trade-off. You get measurable ROI from AI while meeting infrastructure, jurisdiction, and governance requirements.
How it works
- Deploy where you need: your VPC, on-prem, or sovereign cloud
- Keep data, logs, and operations within legal jurisdiction
- Optionally connect to your cloud provider's model service (e.g., Amazon Bedrock) while staying inside your perimeter
AI operations-prompting, inference, and data access-are executed within your environment. No routing through a shared public service.
AI features built for support teams
- AI Chatbot for self-service and ticket deflection
- AI Agent Assist for copilot-style responses and next steps
- Automations: sentiment analysis, intent detection, and auto-summarization across long, multi-thread tickets
These tools sit on top of Deskpro's omnichannel platform (email, chat, phone, Slack, Microsoft Teams, social, and more) so agents work from one place with consistent context.
AI of choice: use your existing investments
Pick the model that fits your policies and workload. Deskpro Private supports:
- Commercial/public providers: OpenAI, Anthropic Claude, Google Gemini, Mistral AI
- Open source/open weight models: Meta Llama, DeepSeek
- Custom/private models: in-house LLMs built by your enterprise
The architecture is future-ready, so you can add new models without reworking your help desk.
Security, governance, and the path to production
Nearly 80% of hybrid support teams are piloting AI, but production requires strong governance, security validation, and trust. By keeping AI processing and data access inside your perimeter, Deskpro Private supports risk reviews and compliance audits while letting you scale AI where it delivers clear value.
With secure access to all relevant data, the system can resolve common questions via chatbot, summarise complex threads for agents, and surface intent and sentiment signals early. The result: faster resolutions, lower handle times, and less agent burnout-drivers of retention on both sides of the interaction.
What leaders are saying
"The AI revolution has reached help desk platforms, but it's been remarkably exclusive and available only to those willing to hand over their data to third parties. We're changing that," said Brad Murdoch, CEO of Deskpro. "Organizations including banks, healthcare systems, aerospace and defense contractors, and government agencies all understand AI's value, but have been left behind by the cloud-only approach to AI-powered support tools. Deskpro Private eliminates this dilemma entirely."
"Deskpro has been instrumental in helping us manage our support. The platform's flexibility and customization capabilities have allowed us to maintain visibility across hundreds of tickets while keeping all our sensitive organizational data secure," said Claduio De Luca, CEO, Serverplan.
"We seamlessly migrated all of our data and ticketing history and had our customer support operation up and running without missing a beat. In our industry, privacy and security are non-negotiable, and Deskpro's on-premise solution delivers exactly what we need-and more," said Ed Fineran, President, Atlantech Online.
"Since implementing Deskpro, we've expanded beyond IT and now have five other departments using the platform to manage their inter-departmental tickets," said Nicholas Dress, Director IT Service Management, Aurora Mental Health & Recovery.
Practical next steps for support teams
- Map your data boundaries: confirm what must stay on-premise or within a specific region
- Pick initial AI use cases with low risk and clear ROI: summaries, intent, and suggested replies
- Choose a primary model provider and a backup option for resilience
- Pilot with governance in mind: logging, auditing, and human-in-the-loop checks
Learn more
See how Deskpro Private fits your infrastructure and compliance needs. Visit Deskpro.com for a private demo.
If you're preparing your team to work with AI-driven support workflows, explore role-based learning paths here: AI courses by job.
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