All AI News for Customer Support

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All AI News for Customer Support

Intercom bets big on Berlin: new AI R&D hub, 100 hires, and Fin closing in on $100M ARR

Oct 30, 2025

Accenture Backs Lyzr to Scale Agentic AI for Banks and Insurers

Oct 30, 2025

Automation Anywhere's Agentic Solutions Deliver 83% Faster Support, 6.7x ROI, and 69% Fewer Escalations

Oct 30, 2025

Talk, Type, Share: One Conversation with Crescendo's Multimodal AI

Oct 30, 2025

IrisAgent Smart OP Turns Plain-English SOPs into Automated Customer Service Workflows

Oct 29, 2025

Emotion AI in Customer Service: Why Sometimes Weaker Works Better

Oct 29, 2025

Gradient Labs launches in the US with a compliance-first AI agent for financial services

Oct 28, 2025

AI Customer Support's Empathy Gap Is Putting Loyalty at Risk in 2025

Oct 28, 2025

How Enterprise AI Teams Build Finance Chatbots You Can Trust: Live Data, Audit Trails, and Measurable ROI

Oct 28, 2025

By 2025, 95% of Customer Interactions Will Be Handled by AI-UX Will Decide Who Wins

Oct 28, 2025

Trust, Agility, Speed: Why AI Can't Wait in Banking

Oct 27, 2025

AI Is Creating Millions of Jobs: Inside the 2025 Hiring Surge and the Road to 2030

Microsoft's CX Observe Copilot Turns Customer Feedback into Actionable Product Priorities for Small Businesses

Sitetrail Brings Page-Aware Conversations and Native WooCommerce to AI Live Chat PRO

How retail call centers use AI to build trust, cut fraud, and protect agent well-being

Oct 25, 2025

2025 Banking CX Runs on Chatbots: Meyka's Finance-First Advantage

Joget Launches No-Code AI Agent Builder for Autonomous Workflows With Human Oversight

Oct 25, 2025

AI Imposters Are Calling: Why Contact Centers Need Zero-Trust Voice Now

Oct 25, 2025

Insurers back away after Perplexity's mountweazel mess - this week in AI martech

From 30 Minutes to Under Two: Esportes da Sorte Blends AI and Empathy in Customer Care

Oct 24, 2025

FastBots.ai Tops 73,000 Users, Adds Live Chat Handover and Multi-Channel Support

Oct 24, 2025

Say it's AI or pay the price: how disclosure builds trust and protects revenue

Oct 24, 2025

Instant Answers, Fewer Tickets: SAP's Agentic AI Delivers 82% Self-Service and 40% First-Contact Resolution

Oct 23, 2025

Globe Business taps Salesforce AI: 34% lighter workload, 28% fewer tickets, faster support

Oct 23, 2025

e& UAE and One Punch Solutions Bring Human Warmth to AI Customer Support

Oct 23, 2025

Meyka AI's Financial Chatbots: Instant Answers, Secure Insights, Real Support 24/7

Oct 23, 2025

After the Sale, Don't Go Silent: Data and AI Help-Humans Still Matter Most

Oct 22, 2025

AI Spend Soars, but Guests Still Aren't Feeling It in Travel and Airlines

Oct 22, 2025

From Scripts to Solutions: How NiCE Cognigy's Agentic AI Delivers Customer Service at Scale

Oct 22, 2025

PolyAI's Agentic Voice Agents Make Customer Service Feel Human Again

Oct 22, 2025

Six hours to six minutes: Smartsheet's AI agents deliver instant answers for 13 million users

Oct 22, 2025

Fast but Frustrating: Why Chatbots Need a Human Handoff to Keep Customers Loyal

Oct 21, 2025

Bots for speed, humans for stakes: What customers really want in 2025

Oct 21, 2025

Voice AI and the New Math of Contact Centers: Reinvest, Right-Size, or Reallocate

Oct 21, 2025

Cloud on the Brink: AI Workloads Will Drive More Outages After AWS's 13-Hour Failure

Oct 21, 2025

AI customer service scams are rising-verify before you trust

Oct 21, 2025

SoundHound AI's Apivia Rollout Signals Agentic AI at Scale-Can Growth Translate to Profits?

Oct 20, 2025

Salesforce Agentforce shifts IT support from tickets to chat in Slack and Teams

Oct 20, 2025

Sumitomo Life Turns to AI to Support Agents After Scandals Over Seconded Staff

Salesforce goes all in on Agentforce: Will companies pay?

Oct 20, 2025

AI Takes the Call: Zendesk's Voice Bots Handle 80% of Support Queries

Oct 20, 2025

Sumitomo Life Weighs Generative AI to Support Sales Agents amid Scrutiny of Agent Ties

Imperius Agency Named Top AI Customer Service Automation Provider, Delivers 2-5X ROI in 90 Days

Zendesk Expands Resolution Platform with AI Agents and Real-Time Support for Small Businesses

Oct 19, 2025

83% of UK Consumers Prefer Human Agents, But 30% Would Accept AI for Lower Prices

Oct 19, 2025

Agentic AI and Copilot in Dynamics 365 deliver smarter CRM and stronger customer connections

Oct 18, 2025

This Week in AI CX: Dreamforce Agentforce 360, Zoom-Oracle 15,000-Seat CCaaS Deal, Snapchat Bot Slip, Microsoft-L&G

Oct 18, 2025

Agentic AI Delivers 24/7 Insurance Support, Backed by Human Agents

Retail's After-Hours Gap: Unified AI and Human Support for Seamless 24/7 Service

Oct 18, 2025

Snapchat's AI Slip-Up Proves Customer Support Can't Run on Bots Alone

Oct 17, 2025

Why a little noise makes emotion AI smarter and fairer

Oct 17, 2025

Australians Lose Patience with AI Customer Service, Prefer Human Support

Oct 17, 2025

UK Consumers Still Prefer Human Support, But One in Three Will Choose AI for Lower Prices

Oct 17, 2025

Microsoft and Legal & General Launch Copilot-Native Contact Center for 12.4 Million Customers

Oct 16, 2025

Twilio Study Finds Australians' Digital Patience Wears Thin as AI Customer Service Falls Short

Oct 16, 2025

Dreamforce 2025: Salesforce customers show how agentic AI improves customer service

Oct 16, 2025

Weya AI's voice-first agents remember you and help banks convert leads faster

Oct 16, 2025

Singlife and Salesforce debut Agentforce to speed customer service, first for a Singapore insurer

Oct 16, 2025

Coveo brings custom context passthrough to Agentforce, enabling precise, trusted support at scale

Oct 16, 2025

Wizr AI Automates 70% of Customer Support Inquiries with Generative AI

Oct 15, 2025

Salesforce Says AI Support Saves $100 Million a Year as Agentforce Reaches 12,000 Customers

Oct 15, 2025

Singlife Becomes Singapore's First Insurer to Deploy Salesforce Agentforce AI for Real-Time, Data-Driven Customer Service

Oct 15, 2025

Singlife becomes first Singapore insurer to adopt Salesforce Agentforce for faster, more accurate support

Oct 15, 2025

Agent-Operated, Human-Directed Customer Service: Microsoft's Copilot and Studio Blueprint

Oct 15, 2025

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