All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
AI scammers are getting slick - U.S. Postal Inspectors share red flags and how to stay a step ahead
Telekom CoMind puts conversational AI to work for Europe, lifting Phoenix Pharma service levels from 60% to 98%+
Trump orders agencies to drop Anthropic as fight over military access to AI escalates
Zoom Virtual Agent 3.0 targets first-contact resolution with end-to-end automation and smarter handoffs
Shipped in weeks with Copilot Studio: Ask Microsoft helps customers find answers faster and scales across Microsoft.com
From Deflection to Resolution: CX Tools Dominate G2's 2026 Agentic AI Rankings
Plume Unveils Agentic AI Built on Sweepr to Ease ISP Calls and Auto-Fix Wi-Fi
Right Brain, Left Brain, and AI - Why Agencies and Consultants Are Making CRM a Management Agenda for Growth
Acquisition Is Automated, Loyalty Isn't: Use AI Personalisation to Grow Retention and CLV
Woolworths Tightens Controls on Olive After Angry Mother Claims, Sparking AI Safety Concerns
Customers still want humans for support - here's why your chatbot keeps missing the mark
Intel shifts frontline support to AI with Copilot-powered Ask Intel
Lowe's CEO credits AI as Mylow boosts customer service and fast-tracks new associate know-how
CompTIA launches AI Help Desk Essentials to give IT support teams real-world chatbot skills for faster ticket resolution
No Second Chances: Contextual AI Becomes Essential for Australian CX
Laid off for AI, rehired by 2027: half of companies that cut customer service will hire back staff
AI Customer Support 2025 by the Numbers: Growth Surges, Live Chat Leads, Automation Pays Off
AI now handles most of Superloop's customer service as calls drop 30%
Inside Archie: Smarsh's AI front door for regulated support hits 59% self-service adoption
Complaints to Citizens Advice soar 21% as AI helps scammers sell shoddy fashion online
Rootle.ai Launches India's First Voice AI Memory Layer to Preserve Customer Context Amid 30-40% Attrition
Trump's a Symptom, Not the Disease, Says Daron Acemoglu-AI and Inequality Put U.S. Democracy at Risk
Circuit raises $30M to turn manuals and know-how into AI workflows for manufacturers
Five9 Soars on Q4 Beat as AI Sales Jump 50% and 2026 Guidance Lifts
Simple AI raises $14M to make voice agents the default for B2C calls
Intel bets on agentic AI for support - faster basics, humans for the hard stuff
AI in CX Is Getting Real: What Works Now, What Doesn't, What's Next
DBS and Visa pilot bank-controlled AI payments as agents move from advice to action
Intel puts AI out front for support-helpful shortcut or hardware risk?
One platform, two languages, all channels: South Tyrol unifies citizen services with Dynamics 365
OpenAI's Personal Agent Push Puts Customer Service on the Clock
Smarter Support: Generative AI That Delivers Faster Answers and Happier Customers
Agentic AI Meets Human Empathy: IT Max Global and Microsoft Redefine CX in Dubai
Fresha's AI Agent Nova Now Handles Over 80% of Support Tickets, Earning a 4.6/5 Satisfaction Score
AI Won't Replace Customer Support-It's Getting Too Expensive, Gartner Finds
Google-backed Farther debuts AI Analyst that flags tax risks, cash imbalances, market exposure, and life events
Customer Service's AI Inflection Point: Faster, Smarter, Hyper-personalized Support at Scale
TTEC expands AI-driven frontline performance ecosystem to 100+ clients and 25,000 agents, boosting NPS 23%, sales 10%, and cutting handle time
TTEC Expands AI-Driven Frontline Ecosystem, Turning Training Into Measurable CX and Sales Gains
From reactive to predictive CX: HCLTech and Cisco launch AI-driven Fluid Contact Center
CCaaS First, Governance Always: Making AI Work in the Modern Contact Center
Monta AI makes EV charging operations proactive, reliable, and easier to run
Inside Silverback's AI Chatbot: How It Works, Where It Helps, and When It Hands Off to Humans
Airbnb's AI Now Handles 33% of Support in the US and Canada, Going Global Next
Massachusetts rolls out ChatGPT to 40,000 state workers as Boston launches AI coalition
Plain courts support teams with a Valentine's Claude Code Max giveaway, hinting at go-to-market momentum
Airbnb's AI Agent Goes Global for Support as New CTO Builds an App That Knows You
Airbnb's AI now handles a third of customer support, with global rollout and a more personal app ahead
Agentic AI Is Becoming Telco's Front Line-Treat It Like Core Infrastructure
CMOs & CX Leaders Playbook 2026: Win the CFO Budget Battle, Make AI Work in Support, Build a Smarter Stack
Wise Taps Gradient Labs for Compliance-First AI Support With CSAT That Beats Many Humans
Your Choice, Faster Service: Air India's AI Resolves 97% of Customer Queries
10 AI Customer Service Platforms Helping Fast-Growing Startups Scale CX Without Ballooning Costs
Ready or Not, AI Could Erase Half of Entry-Level Office Jobs in Five Years, Warns CEO
AI, Cloud, and Omnichannel Fuel CX Administration Software Growth to $18.2B by 2033
Oracle Unveils AI Agents That Shift Marketing, Sales, and Service from Reactive to Proactive Workflows
Every Channel, One Experience: EFSG Streamlines Service with Dynamics 365 and Copilot Studio
Oracle expands role-based AI agents across Fusion, debuts AI Agent Studio to cut through data silos
Freshworks sees 2026 revenue topping estimates on AI-driven demand, downplays build-your-own threat
Marketing & CX Leadership Now: AI That Delivers, Headless That Fits, Authority Over Visibility
Agentic AI takes customer care end to end - faster fixes, new metrics, real risks
Korean Air Rolls Out Generative AI Chatbot With Source-Backed Answers and 13-Language Support
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