All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Let AI Think So Agents Can Care: Amazon Connect's Blueprint for Empathy-First Customer Service
Better Together: AI speeds up the simple stuff, humans bring the heart at Amazon Connect
Goodbye Press 1: AI IVR Brings Faster CX and New Roles for Call Center Agents
Sam Altman Predicts AI Will Take Customer Service Jobs First - Compressing Centuries of Job Turnover into Years
Gen AI's Reality Check in Contact Centers: Early Wins Fade as Agentic AI Rewrites the Playbook
Proactive AI Agents Give SaaS Support a Workflow Makeover-40% Faster Response Times, 30% Lower Costs, 25% Higher Retention
Ottawa launches public AI registry mapping 400 government projects
Gap Inc. Goes Live With AI Agents Across All Brands For The Holiday Rush
Salesforce rolls out Agentforce across the Middle East, now fluent in Arabic
Mitel CX 2.0 puts AI to work: virtual agents, agentic workflows, and hybrid control with a human touch
Salesforce Launches Agentforce in Arabic for UAE Customer Service and Employee Productivity
AI puts one in five jobs at risk, with IT and back-office first in the firing line
AI for Customer Service Market Set to Hit $47.82B by 2030, 25.8% CAGR Fueled by Virtual Agents, Intelligent Routing, and Workflow Automation
Toyota puts AI to work in the contact center-without cutting jobs
HP to Cut Up to 6,000 Jobs in AI Push, Seeking $1B Savings
Amazon Connect Email gets context-aware AI to triage requests and speed up replies
Beyond Generic Models: Enterprise AI That Knows Your Business
Send money by chat, get loans by algorithm: AI bankers spread across Korean finance
Readymode launches Agentforce AI Chat for 24/7 first-line customer support
IRS taps Salesforce's Agentforce to plug service gaps after steep staffing cuts
Personal CX that pays off: Gladly's AI helps retailers boost loyalty and sales
Australian Black Friday shoppers want human support, not chatbots
Eleos Life launches 24/7 AI voice agent with instant answers and human backup
AI that actually helps: three takeaways from theCUBE at Refresh North America 2025
Eleos Life Launches AI Voice Agent for Round-the-Clock Customer Support
Hallucinations Aren't a Model Problem: Fix the Data, Govern RAG, Protect Customer Trust
Beyond Service: Competing with Every Brand in the AI-First Experience Economy
Retail AI that works: overcome legacy roadblocks, unify data, and boost efficiency and CX
Careers AI Won't Replace in Business-and the Skills That Matter Now
Sabre's Concierge IQ Puts Conversational AI at the Heart of Airline Service
Mind the Gap: TFL Puts People Before AI in Customer Experience
Guitar Center's CEO explains how AI is coaching staff and helping shoppers pick gear
Picsart Flows Lets Businesses Build No-Code AI Workflows and Ship Creative Faster
AI-First, Human-Powered: THE UN KNOWN Sets a New Standard for Brand Transformation
From Transactions to Trust: AI That Puts the Human Back in Fintech Customer Service
Novelists warn AI could replace them, Cambridge report urges consent and pay
Contextual intelligence sets a new bar for UK customer service: speed, personalisation, and trust
Unjamming customer support with AI: Freshworks cuts complexity, deflects 45% of level-one tickets, and halves ramp time
AI to Handle 60% of Australian Customer Queries by 2027, Cutting Costs and Freeing Humans for Complex Cases
eBay Doubles Down on AI Customer Service as Sellers Lose the Human Touch
Readymode Launches Agentforce AI Chat for 24/7 First-Line Support Inside the Platform
Observe.AI Named a Cool Vendor in Gartner's 2025 Customer Service and Support Technology Report
GetVocal raises $26M to scale human-in-the-loop AI customer support across Europe
Ant International teams with TNG eWallet and easypaisa to deliver faster, safer AI customer support across Asia
Seatbelts for AI: Insurers Push Safety Standards as Regulation Lags
Efficiency Meets Empathy: Human-in-the-Loop Customer Service That Scales
Generative AI for Ecommerce: From Smarter Forecasts to 24/7 Customer Support
One Voice, Local Touch: AI That Keeps Customer Service Consistent Worldwide
AI on Track to Manage 50% of Customer Service Cases by 2027, Salesforce Survey Finds
Andrew Ng: AI's biggest benefit is making sense of unstructured data
Skip the Hype: Early Adopters Show How Salesforce Agentforce Improves Customer Service
Bradesco turns AI into ROI - 10x faster launches, 8x efficiency, and WhatsApp voice Pix
Freshworks Breaks the Cycle of Complexity with Practical AI for CX Teams
Twilio Report: Conversational AI Booms, Trust Lags, and Seamless Human Handoffs Are Still Missing
Freshworks unveils Freshdesk Command Center, Vertical AI Agents, and Freddy Insights to cut complexity and resolve up to 80% of queries instantly
Freshworks rolls out Freshdesk Command Center, Vertical AI Agents, and Freddy Insights to cut support silos and speed resolution
Beyond Awareness: The CMO's CX Playbook for Data, AI, and Loyalty
AI Help Desk Without Compromise: Deskpro Private Keeps Data Inside Your Perimeter
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