All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Intercom bets big on Berlin: new AI R&D hub, 100 hires, and Fin closing in on $100M ARR
Accenture Backs Lyzr to Scale Agentic AI for Banks and Insurers
Automation Anywhere's Agentic Solutions Deliver 83% Faster Support, 6.7x ROI, and 69% Fewer Escalations
Talk, Type, Share: One Conversation with Crescendo's Multimodal AI
IrisAgent Smart OP Turns Plain-English SOPs into Automated Customer Service Workflows
Emotion AI in Customer Service: Why Sometimes Weaker Works Better
Gradient Labs launches in the US with a compliance-first AI agent for financial services
AI Customer Support's Empathy Gap Is Putting Loyalty at Risk in 2025
How Enterprise AI Teams Build Finance Chatbots You Can Trust: Live Data, Audit Trails, and Measurable ROI
By 2025, 95% of Customer Interactions Will Be Handled by AI-UX Will Decide Who Wins
AI Is Creating Millions of Jobs: Inside the 2025 Hiring Surge and the Road to 2030
Microsoft's CX Observe Copilot Turns Customer Feedback into Actionable Product Priorities for Small Businesses
Sitetrail Brings Page-Aware Conversations and Native WooCommerce to AI Live Chat PRO
How retail call centers use AI to build trust, cut fraud, and protect agent well-being
2025 Banking CX Runs on Chatbots: Meyka's Finance-First Advantage
Joget Launches No-Code AI Agent Builder for Autonomous Workflows With Human Oversight
AI Imposters Are Calling: Why Contact Centers Need Zero-Trust Voice Now
Insurers back away after Perplexity's mountweazel mess - this week in AI martech
From 30 Minutes to Under Two: Esportes da Sorte Blends AI and Empathy in Customer Care
FastBots.ai Tops 73,000 Users, Adds Live Chat Handover and Multi-Channel Support
Say it's AI or pay the price: how disclosure builds trust and protects revenue
Instant Answers, Fewer Tickets: SAP's Agentic AI Delivers 82% Self-Service and 40% First-Contact Resolution
Globe Business taps Salesforce AI: 34% lighter workload, 28% fewer tickets, faster support
e& UAE and One Punch Solutions Bring Human Warmth to AI Customer Support
Meyka AI's Financial Chatbots: Instant Answers, Secure Insights, Real Support 24/7
After the Sale, Don't Go Silent: Data and AI Help-Humans Still Matter Most
AI Spend Soars, but Guests Still Aren't Feeling It in Travel and Airlines
From Scripts to Solutions: How NiCE Cognigy's Agentic AI Delivers Customer Service at Scale
PolyAI's Agentic Voice Agents Make Customer Service Feel Human Again
Six hours to six minutes: Smartsheet's AI agents deliver instant answers for 13 million users
Fast but Frustrating: Why Chatbots Need a Human Handoff to Keep Customers Loyal
Bots for speed, humans for stakes: What customers really want in 2025
Voice AI and the New Math of Contact Centers: Reinvest, Right-Size, or Reallocate
Cloud on the Brink: AI Workloads Will Drive More Outages After AWS's 13-Hour Failure
SoundHound AI's Apivia Rollout Signals Agentic AI at Scale-Can Growth Translate to Profits?
Salesforce Agentforce shifts IT support from tickets to chat in Slack and Teams
Sumitomo Life Turns to AI to Support Agents After Scandals Over Seconded Staff
AI Takes the Call: Zendesk's Voice Bots Handle 80% of Support Queries
Sumitomo Life Weighs Generative AI to Support Sales Agents amid Scrutiny of Agent Ties
Imperius Agency Named Top AI Customer Service Automation Provider, Delivers 2-5X ROI in 90 Days
Zendesk Expands Resolution Platform with AI Agents and Real-Time Support for Small Businesses
83% of UK Consumers Prefer Human Agents, But 30% Would Accept AI for Lower Prices
Agentic AI and Copilot in Dynamics 365 deliver smarter CRM and stronger customer connections
This Week in AI CX: Dreamforce Agentforce 360, Zoom-Oracle 15,000-Seat CCaaS Deal, Snapchat Bot Slip, Microsoft-L&G
Agentic AI Delivers 24/7 Insurance Support, Backed by Human Agents
Retail's After-Hours Gap: Unified AI and Human Support for Seamless 24/7 Service
Snapchat's AI Slip-Up Proves Customer Support Can't Run on Bots Alone
Australians Lose Patience with AI Customer Service, Prefer Human Support
UK Consumers Still Prefer Human Support, But One in Three Will Choose AI for Lower Prices
Microsoft and Legal & General Launch Copilot-Native Contact Center for 12.4 Million Customers
Twilio Study Finds Australians' Digital Patience Wears Thin as AI Customer Service Falls Short
Dreamforce 2025: Salesforce customers show how agentic AI improves customer service
Weya AI's voice-first agents remember you and help banks convert leads faster
Singlife and Salesforce debut Agentforce to speed customer service, first for a Singapore insurer
Coveo brings custom context passthrough to Agentforce, enabling precise, trusted support at scale
Wizr AI Automates 70% of Customer Support Inquiries with Generative AI
Salesforce Says AI Support Saves $100 Million a Year as Agentforce Reaches 12,000 Customers
Singlife Becomes Singapore's First Insurer to Deploy Salesforce Agentforce AI for Real-Time, Data-Driven Customer Service
Singlife becomes first Singapore insurer to adopt Salesforce Agentforce for faster, more accurate support
Agent-Operated, Human-Directed Customer Service: Microsoft's Copilot and Studio Blueprint
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