All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Future of CX: 5 AI Predictions for 2026 and What They Mean for Service
Skills over pedigree: Fei-Fei Li and Silicon Valley hire for speed, adaptability, and AI fluency
AI boosts customer service without mass layoffs, Gartner finds
Neo from PLAN-B NET ZERO puts 24/7 AI energy support at your fingertips
Langham Hotels Launches AI Toolkit for Multilingual Guest Chat, Instant Staff Support, and Data-Driven Pricing
Cricut cuts customer service waits to under two minutes with Zoom CX AI
AI Is Creating New Contact Center Jobs - New Roles, Skills, and Real Costs
Hybrid AI That Customers Trust: Faster Resolutions, Fewer Mistakes, On-Brand Support
Microsoft's $36.5B Bet on India and Canada Puts AI and CX Closer to Home
19 best social media AI tools for 2025 to boost engagement, save hours and improve ROI
WhatsApp in Dynamics 365 CRM: AI-supported messaging for faster, more consistent, more personal service
AI Guidance and Human Leadership Team Up to Curb Contact Center Attrition
Treat AI Like a Teammate: Chime's CX Blueprint for Higher CSAT, Improved Resolution, and Vendor Alignment
Trust on the Line: Responsible AI Is the Next CX Differentiator
First AI-Native Airline Takes Shape as IBM and Riyadh Air Team Up to Deliver Smoother, More Personal Trips by 2026
Riyadh Air and IBM Launch the World's First AI-Native Airline - What to Know Before 2026
Lidl's road to 100% agentic customer service: Lia, Optimus, and the end of the quality-cost trade-off
From Scripts to Strategy: Why AI Means Brighter Customer Service Careers
Peak Season Without Confusion: AI That Clarifies Pricing, Returns, and Warranties
AI vs. AI: patients push back against insurer denials
Nepal Rastra Bank unveils draft AI guidelines to tighten oversight of banks and protect customers
Eleos launches 24/7 AI voice agent with outbound calls for faster, clearer life insurance support
Cyber Week hits $336.6B as AI agents drive $67B and 1 in 5 orders
SAP brings proactive AI to customer support for faster fixes and happier customers
Record-breaking Black Friday for Revolution Beauty with CM.com as AI handles 25% of queries and backlog drops 95%
AI Is Eating Professions: Winners, Losers, and the New Rules of Work
Agentic AI Is Raising Expectations: Instant Answers, Less Patience, and a Human Safety Net
Australians want instant answers - AI is the new frontline of retail service
Copec's hybrid AI customer service on WhatsApp speeds replies 8x and lifts satisfaction
EU opens antitrust probe into Meta's WhatsApp AI ban that sidelines ChatGPT and Copilot
AI Support, Real Results: SAP's Playbook for 100% Uptime and Instant Resolutions
Make Yourself Irreplaceable in the Age of AI
Cochlear taps Amazon Connect AI to boost monthly call evaluations from 1,000 to 22,000
Small Business Playbook to Stop AI Hallucinations in Customer Service
Stop Checking Boxes: Make Insurance Training Deliver Real Results
10 AI Chatbot Platforms for Business - Use Cases, Trade-offs, and How to Choose
Claro Chile brings AI agents to customer service, halving call times, boosting NPS, and cutting costs by up to 80%
Vambe lands $14M Series A to automate conversational commerce with WhatsApp-first AI agents
Contact Centers That Think for Themselves: Agentic AI That Acts, Learns, and Explains
TRi PLC Unveils AI Chatbot for Instant PLC Selection and 24/7 Technical Support
MSPs put AI to work for faster service, stronger security and 2026 growth
Eleos Launches AI Voice Agent to Deliver 24/7, Human-Backed Support
AI That Won't Keep You Up at Night: Amazon Connect's Prebuilt Agents and a CX Flight Simulator
Zendesk and AWS Deepen Strategic Collaboration to Modernize Contact Centers with AI; Zendesk Named Global Customer Experience Partner of the Year
Kimiyi AI Unveils No-Code AI Employee Platform for 24/7 Customer Support and Sales Growth
Hong Kong Consumers Want It Fast-and a Human When AI Falls Short
Customers Are Tuning You Out-Win Back Trust with Fewer, Smarter Messages
Holiday customer service went AI-first in 2025-most shoppers still chose humans
Silverback AI Chatbot Launches Context-Aware Assistant for Faster, Consistent Customer Conversations
Lyft's AI intent agent slashes support resolution times 87% and adds 24/7 service
AI Takes Off in Travel 2025: Faster Operations, Smarter Marketing, Happier Customers
Holiday Shopping 2025: 78% Used AI, Yet Only 29% Saw Better Service-Humans Still Lead
Service First: Why 90% of Agentforce Deployments Start in Support-and How It's Paying Off
Miyai.ai Turns Static Websites into 24/7 Sales and Support Assistants
Cobrowse Lets AI See What Customers See, Closing the Context Gap in CX
One NZ's Network Concierge on Amazon Bedrock cuts analysis time 80% and speeds outage response
Let AI Think So Agents Can Care: Amazon Connect's Blueprint for Empathy-First Customer Service
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