All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
AI Customer Service Stumbles: Fourfold Failure Rate, Rising Privacy Fears
Zendesk launches voice AI agents, video calling, screen sharing, and next-gen analytics across its AI-first Resolution Platform
Zendesk launches voice AI and no-code builders for contact centers, automating up to 80% of support as AI revenue set to top $200M
Zendesk Rolls Out Autonomous AI Agents to Resolve 80% of Support Issues
KPLC Unveils Nuru AI Chatbot and Redesigned App for Faster Customer Service
Amelia 7 drives 20% productivity at Apivia Courtage; EU rollout and Reavie demo lift SOUN
AI Books the Appointments, Humans Pick the Color at Madison Reed
NewDay AI Agent Assist Cuts 30 Seconds Per Call on 2.5M Annual Calls, Adds Capacity for 600,000 More
Oracle Launches Embedded AI Agents for Sales, Marketing, and Service in Fusion Cloud Apps
When AI deflects, customers defect: Qualtrics finds trust gaps that put loyalty at risk
Agentic AI Without Architecture Is a Mirage: Customer Service Needs Platform-First
NiCE CX AI cuts wait times, boosts quality, and reduces attrition across sectors
Oracle embeds AI agents across Fusion Cloud, automating marketing, sales and customer service
Salesforce Unveils Agentforce Service to End Reactive Support with 72% AI Deflection and 32% Faster Resolutions
AI and Data Redefine Insurance in China and Southeast Asia: Lessons for Leaders
Cisco Webex AI boosts small business contact centers with real-time coaching, self-service agents, and Salesforce integration
Elevation Capital Leads INR 85 Cr Series A In GreyLabs AI For BFSI Contact Centre Automation
Snowflake Bets on Regulated Finance With Cortex AI and UiPath: Can Growth Follow?
AI That Works in Finance: Clean-As-You-Go Data, Swiss Cheese Safeguards, Assistive Intelligence
Call Center Guys inks AI deal with Syntheia to drive $10M revenue and 30% efficiency gains
NTT DATA, AWS Accelerate Global Rollout of AI Contact Centers on Amazon Connect
Nestlé's NesGPT Turns Prompts into Products, Cutting Ideation from Six Months to Six Weeks
Snowflake Launches Cortex AI and MCP Server to Unify Financial Data for Agents
NTT DATA and AWS Join Forces to Modernize Global Contact Centers with AI on Amazon Connect
From Agents to Algorithms: Gen AI Shrinks Entry-Level CX Jobs in India
Salesforce Faces Backlash After Replacing 4,000 Support Staff With AI
Lowe's AI Push Boosts Service and Efficiency; HD, FND, WSM Keep Pace
Anthropic Ramps Up Enterprise Push with Fivefold Support Expansion, Claude Sonnet 4.5 and Agent SDK
HTS Assist helps travel sellers resolve issues 4x faster at 92% lower cost
Hopper launches HTS Assist, AI customer service that books, rebooks and resolves travel issues four times faster
Real-time Emotion and Aggression Detection with Generative Responses for Contact Centers Using BERT + BiLSTM
AI Turns iGaming Customer Support into a Profit Center: Interview with Harpo Lilja
Keeping Lights On With AI for Fast, Secure, Compliant Utility Support
Cisco Doubles Down on AI Contact Center at WebexOne 2025: Quality Management, Multi-Agent Orchestration, and Salesforce, AWS, Epic Integrations
Beyond Chatbots: Proactive, Personalized AI Customer Service Across Industries
Cisco accelerates AI customer service with Webex AI Agent and unified quality
Microsoft Marketplace Unifies Azure and AppSource to Speed AI App and Agent Deployment for Better CX
Banglalink launches Bangladesh's first AI complaint management system
Sprinklr adds industry-tuned AI agents and copilots to connect marketing and service
ChatGPT launches Instant Checkout with Stripe, open-sources Agentic Commerce Protocol
Banglalink Launches Bangladesh's First AI Complaint Management System for Faster, More Accurate Support
Earning Brand Trust in the AI Age Starts with Customer Experience
Quant's Agentic AI Fixes Chatbot Dead Ends, Resolving 77% in Real Time
Best AI Customer Service Chatbots for Small Businesses and Solopreneurs
American Express scales gen AI for travel counselors with employee buy-in and multi-LLM flexibility
Top 12 AI Customer Service Agent Services for Websites in 2026 (Pricing, Pros, Cons)
LivePerson Recognized in Gartner 2025 Digital Customer Service Report
Silverback Chatbot Launches AI Agents to Automate Multistep Workflows and Enhance Customer Engagement
Tizeti launches AI customer support to simplify onboarding, issue resolution and payments, rollout begins Oct 1
Talkdesk debuts agentic AI CX cloud for service industries, automating scheduling and payments
Design Voice AI Customers Prefer: How Contact Centers Can Drive Adoption
AI, Real-Time Messaging, and Voice Tech: How Airlines Personalize Passenger Communication in 2025
2026 Rankings: Top 6 AI Customer Service Solutions for Small Business, Text App Best Overall
AI for Speed, Humans for Care: Amex's Blueprint for Trust in Payments
Support Experience AI Awards 2025 mark the shift from pilots to outcomes in predictive and generative AI for customer support
Sobot AI achieves 90% accuracy and 88% independent resolution with Generative and Multi-Faceted AI
Sam Altman says AI will replace customer service first, programmers next, as ethical concerns and industry skepticism grow
A-ROSA River Cruises cuts avoidable calls 45% with AI, phone bookings up 89%
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