All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Your AI keeps guessing; Intent-First knows what the user means
Faster Isn't Better: Stanford and MIT Find Generative AI Boosts Novices but Erodes Service Quality
From Pilot to Production: Scaling AI in Financial Services with Clean Data, Unified Governance, and Accountable Agents
OpenAI and ServiceNow Team Up to Put AI in 80 Billion Enterprise Workflows
Always-On Isn't a Slogan: 1 a.m. parity, AI that knows its lane, and humans where it counts
From $9 to $0.25: KeyBank and global peers tap conversational AI to cut call center costs and lift engagement
Macquarie Bank rolls out Q, a 24/7 AI assistant with message-style human hand-off and upcoming spending insights
Less Prompting, More Process: The AI Wake-Up Call for New Zealand HR
Marketing & CX Leadership for 2026: AI Thinking, Pre-Survey Signals, and Decisions That Move the Needle
Chatbot Channels Launches AI Customer Communication Platform for SMBs with No-Code Automation and Multi-Channel Messaging
Agentic AI in action: How Amazon Connect pairs bots and humans to finish the job
SparrowDesk brings chat-proven, channel-aware AI to email for faster support and warm handoffs
Always-On Isn't a Switch: Parity by Design, AI for Coverage, Humans for Trust
eGain brings trusted AI guidance to Cisco Webex Contact Center with new AI Agent
eGain embeds trusted AI guidance in Cisco Webex Contact Center to cut handle time and lift first-contact resolution
Cartesia enters India with $2.5M Bengaluru hub for real-time voice AI
How Silverback AI Chatbot Works-and Where It Fits in Online Communication
AI on a Budget: Smarter Cameras, Bot-Driven Support, and Why Digital Goals Keep Slipping
Vertical Beats Horizontal: Flip CX Raises $20M After Automating 300M High-stakes Customer Calls
Zadarma Launches AI Voice Agent with Built-In PBX, CRM, and 24/7 Support in Eight Languages
Omnichat Debuts Omni AI Agent Studio, Making WhatsApp a One-Stop Shop for Service, Marketing, and Sales
Rogue Credit Union expands eGain Knowledge + AI and AI Agent enterprise-wide as Members 1st merger nears
Can AI Customer Care Deliver? Promise, Pitfalls, and the Human Safety Net
Elyos AI raises $13M Series A led by Blackbird to scale AI agents for trade businesses
AI Cuts Wait Times at Virgin Media O2 as TSMC's Capacity Crunch Puts Intel Back in Play
WhatsApp exempts Brazil from rival chatbot ban amid antitrust scrutiny
Intelligent Virtual Assistant Market Set to Surge on AI, NLP, and Enterprise Automation
Low-effort pizza night, high-effort customer service: AI phone bots leave diners stranded
2026: CCMA predicts AI will make or break customer experience - and redefine UK contact centres
AI Is Taking Over Logistics Back Offices, One Email and Invoice at a Time
Customer Experience 2026: Personalised, Trusted, Human-First AI
From Demo to Duty: ElevenLabs and Deutsche Telekom Put Voice AI on the Front Line of Customer Service
From Search to Conversation: SAP CX Q4 2025 Puts AI Agents to Work Across Service, Sales, and Loyalty
AI Agents Now Run In-App Support-Faster Help, Lower Costs, Happier Users
Faster Support, Happier Customers: Real-World Ways AI Makes Service Better
Starlink taps Grok AI for customer support: 24/7 help, faster fixes, shorter waits
Brazil orders Meta to lift WhatsApp ban on third-party AI chatbots amid antitrust probe
SAP Business AI Q4 2025: SAP-RPT-1, EU AI Cloud, Snowflake, and Joule bring measurable value across teams
One Chat for Support and Sales: Crescendo's AI Assistant Hits 58% Conversions on Shopify
Beyond Chatbots: Interoperable AI Teams for End-to-End Customer Resolution
Plume acquires Sweepr to boost AI customer care and build subscriber confidence for ISPs
AI-Powered Knowledge Bases: The Quiet Upgrade Transforming Customer Support
Brazil Puts WhatsApp's AI Chatbot Ban on Ice, Launches Antitrust Probe Into Meta
Agentic AI hits checkout: Google's shopping push, Apple-Google Siri pact, and the GEO scramble
Tugi Tark secures Pitch ICE Barcelona 2026 slot amid record applications, bringing AI agents to iGaming player support
Google Cloud launches Gemini Enterprise, an AI platform connecting shopping and customer service across channels
AI in focus at Kuwait PR and customer service conference, with digital transformation and industry awards front and center
Contact Center Automation 2026: Agentic AI, Smarter Workflows, Happier Customers
Google Cloud debuts Gemini Enterprise for CX: brands build and own AI shopping and service agents
Smarter Service, Wider Access: Generative AI Rewrites African Banking
Home Depot and Google Cloud expand agentic AI to put Orange Apron expertise in your pocket
OpenAI's Next ChatGPT Is Trained on Real Office Work - and It May Do Your Job Better
Google Cloud Unveils Gemini Enterprise for CX, Bringing Shopping and Service Together from Discovery to Resolution
Make Money with AI: 10 Ideas You Can Start Today
Agentic shopping goes mainstream - UCP, branded agents, instant checkout, and direct offers
Salesforce Agentforce turns one-way marketing into two-way commerce with AI
From Reviews to Revenue: Vendasta's AI Reputation Specialist Answers, Analyzes, and Acts
Loyalty-First Brands Will Fire AI-Only Support in 2026-And Bet on Human + AI
Europe's Answer to US AI Customer Care: Yampa's Sovereign Fleet of Agents
CustomGPT.ai Review 2026: Is This the Best No-Code AI Assistant for Business?
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