All AI News for Customer Support
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1 in 4 Small Business Owners Are Losing Clients to AI-Keeping It Human in 2026
Fries with that? Meet Matilda, the AI metahuman taking orders at a Tassie takeaway
eBay VP Dan Leiva leaves AI customer support post to launch CXAmplify amid seller backlash
Sierra's AI Resolves 70% of OluKai Support With 4.5 CSAT, Freeing Agents for Complex, High-Value Work
1 in 4 Small Business Owners Are Losing Clients to AI - How They'll Stay Human and Competitive in 2026
1 in 4 Business Owners Are Losing Clients to AI: What It Means for 2026
Silverback AI Chatbot Pushes Forward With a Structured AI Assistant Built for Clarity, Continuity, and 24/7 Support
Silverback AI Chatbot Refines Structured Assistant to Deliver Clear, Context-Aware Service
Sierra and Sonos cut time-to-music with human-like AI support, a clear signal for investors
Chatbot Channels Launches AI Customer Communication Platform for SMBs, Featuring No-Code Automation and a Unified Inbox
Gartner: Customer Service AI Won't Pay Off Without a Real Strategy
SleekFlow Unifies WhatsApp, WeChat and More into One Inbox for Agentic AI, $7M Backs Global Expansion
Automation Without Alienation: Human-Led Support in the Age of AI
Half Human, Half Autonomous: Agentic AI RevOps for the 2030 Revenue Team
Chatbots vs AI Agents in Ecommerce: Pick the Right Mix for Speed, Personalization, and Profit
Help, Not Hype: AI Won't Convert This Black Friday and Cyber Monday Without Trust
AVPro Global Unveils Tech Sage, an AI Platform to Streamline Technical Support for AV Integrators
JoyzAI Launches for 24/7 Multilingual Customer Support Across WhatsApp, Web, and Apps
AI Is Supercharging Cyber Scams-More Believable, Easier to Launch, Harder to Detect
AI shopping agents to influence £550m in weekly online Christmas spend by 2030
AI Is Changing How We Build Websites and Stores and How Customers Experience Them
Italy Halts Meta's WhatsApp AI Ban as EU Probes Anti-Competitive Power Play
AI and Omnichannel CX Drive Global Travel's Rebound: Seamless Luxury, Self-Service, and Smarter Pricing in 2025-2026
Generative AI Goes Enterprise-wide in 2025: Personalization, Multimodal Smarts, Faster Design, and Accountable AI
Oracle's AI support portal backfires, leaving customers fuming
Holiday Surge Exposes eCommerce Support Strain as AI Offers Real Relief-For Teams That Use It
Zendesk Acquires AI Search Startup, Bringing Unified, Permission-Based Answers to CX Teams
Tesco bets on Mistral in three-year push to put AI into everyday retail
Fast Replies, Fake Empathy, Real Frustration: What Customers Actually Want From Chatbots
AI chatbots transform holiday shopping: faster help, better gifts, less stress
Salesforce and Vonage Bring AI Voice and Human Expertise Together in the Contact Center
AI Remakes Office Work: McKinsey to Cut 10% of Support Roles as Corporate Layoffs Mount
Can You Trust AI With Customer Conversations? What Consumers and Leaders Really Think
AI-Driven Customer Engagement Market to Quadruple by 2034 at 15.4% CAGR
Voice-First GenAI for Customer Service: Cut Costs, Lift CSAT, Scale What Works
Customers want resolution, not speed: 75% frustrated by AI as 2026 CX trends push human-first support
Turnium and Syntheia Roll Out Revenue-Ready Conversational AI to Channel Partners Worldwide
Salesforce acquires Qualified to automate inbound engagement and pipeline generation in Agentforce
Enterprise AI Explained: 8 Real Use Cases and How to Roll It Out
Singlife adopts Salesforce Agentforce to speed customer service, with advisers and customers next
75% Left Frustrated by AI Support: 2026 CX Trends Put Resolution Over Speed
Holiday shoppers met more AI, liked the speed, still prefer humans-and expect disclosure
ACCC ramps up AI scrutiny as insurers deploy agentic AI: consent, competition, and scams in focus
NLP in eCommerce: Smarter recommendations, helpful chatbots, and what's next
Manage Customer Expectations With AI Without Losing the Human Touch
Amazon Connect at AWS re:Invent: Unified AI Agents, Per-Minute Pricing, Real CX Gains
Integrated AI Becomes Customer Support's Quiet Competitive Edge
What CMOs Need Now in CX: Signal Over Noise on AI, Data, and 2026
Javna Rolls Out Unified AI Customer Conversation Platform Across MENA
From Assistants to Autonomy: Agents Move Into Core Business Workflows
Future of CX: 5 AI Predictions for 2026 and What They Mean for Service
Skills over pedigree: Fei-Fei Li and Silicon Valley hire for speed, adaptability, and AI fluency
AI boosts customer service without mass layoffs, Gartner finds
Neo from PLAN-B NET ZERO puts 24/7 AI energy support at your fingertips
Langham Hotels Launches AI Toolkit for Multilingual Guest Chat, Instant Staff Support, and Data-Driven Pricing
Cricut cuts customer service waits to under two minutes with Zoom CX AI
AI Is Creating New Contact Center Jobs - New Roles, Skills, and Real Costs
Hybrid AI That Customers Trust: Faster Resolutions, Fewer Mistakes, On-Brand Support
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