All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Cluster Reply and Riverty Deliver AI-First, Human-Centric Omnichannel Service in 100 Days
Cluster Reply and Riverty fast-track AI-first, human-centric omnichannel customer care in just 100 days
Twilio: Discounted AI Stock Tapping a $150B Contact Center Opportunity
AI Redefines Customer Service: Faster, Smarter, More Personal Across Industries
Hanwha Life Wins FSC Innovative Financial Services Nod for AI Translation and Insurance Planning Tools
Stay Ahead of AI: 8 Expert-Backed Strategies to Future-Proof Your Career
AI Support and DOE Heat Pump Milestone Position Lennox International (NYSE:LII) for 18% Upside
AI Is Killing Jobs, 42 Top Home Office Tools, and the Return of In-Person Interviews
Avetta Rolls Out AskAva and AI Upgrades in Avetta One to Cut Audit Time 28% and Streamline Supplier Workflows
AI Agents Hit Tipping Point: 22X More Customer Service Conversations Since January, 94% Choose Them
Sobot Unites Generative and Multi-Faceted AI to Achieve 90%+ Accuracy and 88% Independent Resolution in Customer Service
Human Customer Service Endures as Fortune 500 Scale Back AI Replacement Plans
Marketing & CX Leadership 2025: CMO Priorities, AI, Retention and KPIs
Joule Agents Expand SAP Business AI with Proactive, Cross-System Support
Real conversations now cost extra: India's e-commerce puts human support behind subscription walls
CarMoney partners with Connex AI for 24/7 compliant customer service
Sobot Unites Generative and Multi-Faceted AI for 90% Accuracy and 88% Independent Resolution in Customer Contact
Saritasa and Sports Thread Unveil Two AI Support Bots Saving 83% Staff Time for Sports Organizations
No Fortune 500 Going Agentless by 2028: Gartner Backs Human-AI Balance in Customer Service
AI won't replace human agents-Gartner predicts hybrid CX across the Fortune 500 by 2028
From Branch to App: AI and Omnichannel Deliver Always-On, Personalised, Secure Banking
Verizon's AI gamble backfires: Project 624 brings worse support and higher bills
Malaysia's AI Crossroads: Protect Jobs and Preserve the Human Touch
Will AI Replace Customer Service Jobs in the Philippines? 2025 Hybrid Reality and How to Prepare
AI Won't Replace Human Support: Gartner Says Fortune 500 Will Keep Agents Through 2028
AI layoffs, Genesys talks, and a valuation gap: Is Salesforce set to rebound?
iOS 26 rolls out AI translation and stronger security, but iPhone XS, XS Max, and XR miss out
Eloquent AI closes $7.4m seed in 3 days to automate up to 96% of financial services customer operations
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