All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
ElevenLabs and IBM integrate voice AI into watsonx Orchestrate for enterprise agents
Salesforce launches Agentforce Contact Center to unify AI agents, voice and CRM data
Most consumers prefer AI customer service but only 24% say their issue was fully resolved by AI, Ada study finds
ROI CX Solutions expands AI tools for contact centers to reduce agent burnout and improve response times
Notch deploys AI agents for regulated customer support with safety guardrails
Oregon passes AI chatbot bill giving users right to sue over safety violations
Uber and Rivian plan 50,000 autonomous robotaxis by 2031, but customer trust concerns remain
KeyBank warns customers about AI-powered imposter scams using voice cloning and deepfake video
Meta replaces third-party human moderators with AI systems on Facebook and Instagram
AT&T launches AI app to cut support costs and boost customer upselling
AI translation services market set to grow from $5.18 billion to $50.69 billion by 2035
Financial firms use generative AI to speed claims review and improve customer service
Aurora Mobile's EngageLab showcases AI customer engagement platform at Hong Kong MarketingPulse 2026
Sears Home Services exposes 3.7 million customer records through unsecured AI chatbot databases
FCC call center proposal could push companies toward AI rather than US jobs, AnswerConnect warns
Alibaba launches enterprise AI agent platform as competition intensifies in China
Anthropic study finds over 70% of customer service tasks automatable by AI
Corporate AI chatbots use emotional manipulation tactics to discourage customers from claiming refunds
Programmers and customer service are most exposed as AI automates tasks, Anthropic finds
Agora launches voice AI agents for real-time, low-latency customer conversations at enterprise scale
When the Middle East Airspace Closed, Travel Companies Turned to People, Not AI
AI for Customer Service: Faster Support, Fewer Complaints, Happier Customers
From chat to checkout: LINE's AI agents help small merchants sell in-app
Can SoundHound's Agentic AI Put Growth Back in Gear?
University of Huddersfield and Woodcock & Wilson join forces on AI to deliver 24/7 customer support and smarter staff training
Salesforce (CRM) pops 3% on Agentforce Contact Center buzz and AI roadmap optimism
Zendesk to acquire Forethought to boost self-learning AI agents for customer support
Zendesk snaps up Forethought in a bold push for autonomous customer service
AI Customer Support Agents Market Set to Hit $126.82B by 2035 as LLMs and Multimodal Tech Drive Proactive, 24/7 Service
RingCentral AIR Pro Debuts at Enterprise Connect: Voice-First AI Agents That Resolve Issues and Execute Tasks Across Channels
From Scripted Bots to Smart Conversations: AI That Solves, Sells, and Supports
Salesforce's Agentforce Contact Center unifies AI voice and CRM for faster, context-aware support
Silverback AI Chatbot Updates Assistant To Deliver Structured Support, Smarter Answers, And Clear Escalations
Why UK businesses are switching to AI contact centre platforms that unify voice, chat and digital
From AI Risks to NPS Rethinks: Inside CMSWire's Marketing & CX Leadership Hub for CMOs
ChatRAG debuts AI support agent that learns your docs and answers customers instantly
14.ai Launches Human-Managed AI Support Agency With One-Day Setup and Multichannel Automation
Singtel and Sierra Launch Singlish-Savvy AI Agents, Solving 70,000 Cases in Six Weeks
Stuck on Hold: Australians Lose 113 Million Hours as AI Falls Short
Tech Mahindra and Microsoft launch ontology-driven agentic AI to unify telecom data and automate operations
Which Jobs Overlap Most With AI? MIT, Microsoft, and Anthropic Map Risks and Upskilling Paths
Let AI Do the Easy Stuff, Keep Humans Front and Center in Service
Virgin Media O2 AI flags 1 billion suspected scam calls before you answer
CoverGo Launches AI Agents to Automate Insurance Operations Across the Policy Lifecycle
Editors' Choice Showdown: Zendesk for Customer Service vs Freshdesk Omni on AI, Pricing, and Ease of Use
From Add-Ons to Outcomes: AI-Effective Customer Service by Design
From Reactive to Predictive: Dev Technosys' AI Suite Transforms Customer Support
Real Call, Real Mess: Why AI Customer Service Still Needs Humans
AI Customer Support Agents Market to Hit $126.82B by 2035, Driven by Demand for Instant, 24/7 Personalized Service
National Contact Centre Day: From Stereotypes to Skilled Careers With AI
YC-backed 14.ai runs startup support as an AI-first agency, raises $3M seed
AI-Driven Customer Support Agents Market Set to Reach $19.48B in 2026, 23.14% CAGR to $126.82B by 2035-North America Leads, APAC Fastest-Growing
From email to TikTok, YC-backed 14.ai nabs $3M to run customer support as an AI-native agency
AI Customer Service Won't Be Cheaper Than Humans by 2030, Gartner Says
14.ai's AI-Native Agency Is Taking Over Startup Support-and Turning It Into a Growth Engine
AI Now in 70% of Healthcare Organizations, Insider Breaches Cost 48% More, Ransomware Fallout and 19 More Stories
AI scammers are getting slick - U.S. Postal Inspectors share red flags and how to stay a step ahead
Telekom CoMind puts conversational AI to work for Europe, lifting Phoenix Pharma service levels from 60% to 98%+
Trump orders agencies to drop Anthropic as fight over military access to AI escalates
Zoom Virtual Agent 3.0 targets first-contact resolution with end-to-end automation and smarter handoffs
Shipped in weeks with Copilot Studio: Ask Microsoft helps customers find answers faster and scales across Microsoft.com
From Deflection to Resolution: CX Tools Dominate G2's 2026 Agentic AI Rankings
Plume Unveils Agentic AI Built on Sweepr to Ease ISP Calls and Auto-Fix Wi-Fi
Right Brain, Left Brain, and AI - Why Agencies and Consultants Are Making CRM a Management Agenda for Growth
Join thousands of clients on the #1 AI Learning Platform
Explore just a few of the organizations that trust Complete AI Training to future-proof their teams.
BIC World
Cloudera
Credentially
AppSumo
American Eagle
Cornell University
Valverde University
Eceos
All Things Neuro