Arcade Acquires Upduo and Launches AI Sales Leader for Retail Management
Arcade, a top sales gamification platform for frontline workers, has acquired Upduo, an innovator in AI coaching for retail sales. This move led to the creation of Arcade AI Sales Leader, a platform focused on spreading the success of top store managers across retail organizations.
The core challenge in retail is clear: how to replicate the skills and performance of the best sales leaders throughout every store. Arcade AI Sales Leader targets this by transforming every field manager into a leading sales coach.
Why This Matters for Retail Sales Teams
Retailers spend heavily on training store managers, but those skills often fade without consistent practice. This results in poor coaching, high turnover, and uneven store results. Arcade AI Sales Leader builds a system that encourages ongoing growth and helps managers execute well on the sales floor.
- Faster onboarding for new hires
- Speedier introduction of new products
- Reduced turnover among new staff
- Improved customer and employee satisfaction
- Higher sales conversion rates in stores
Store Managers get tools for real-time coaching, easy performance tracking, and clear guidance on next steps. Store Associates benefit from continuous learning during downtime, quality coaching, and recognition that drives motivation and effort.
Voices From the Industry
David Cherrie, Co-Founder and CEO of Arcade, said:
“The success of any retail location starts and ends with the quality of its manager. We saw a clear opportunity to solve a massive pain point. How do you bottle the magic of your best sales leader and deploy it everywhere? By combining Arcade’s strength in motivating frontline teams with Upduo’s sophisticated AI coaching engine, we’ve created a platform that does exactly that. We are empowering every manager to become a top-tier coach.”
Wei Sun, Co-Founder of Upduo and Arcade’s new Chief Technology Officer, added:
“Joining forces with Arcade is the perfect evolution for the technology we built at Upduo. Our vision was always to use AI to make skill development more effective and accessible. Now, as part of Arcade, we can bring that vision to life at a massive scale, providing a holistic solution that drives real-world results for retailers and their employees.”
Adam Rogers from Next Coast Ventures commented:
“Arcade’s acquisition of Upduo is exactly the kind of forward-thinking move we encourage. They are fundamentally asking, ‘How will AI power our business to deliver more value?’ This is the question every industry leader should be asking, and Arcade is delivering a powerful answer.”
Learn More About AI and Sales Coaching
For sales professionals interested in AI-powered coaching and sales management tools, exploring relevant courses can expand your skills. Check out Complete AI Training’s latest AI courses for practical learning opportunities.
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