Avantra 26 adds AI root cause tool for SAP operations
Avantra has released Avantra 26, adding an AI-based root cause analysis product called Avantra AIR. The tool automatically investigates SAP incidents and presents diagnoses when issues are detected, sold as a separate licence alongside the main platform.
Engineers in SAP environments spend an average of 19 hours resolving a single incident, with most time consumed by diagnosis work. Early users of Avantra AIR reported up to 60% faster mean time to insight and resolution, a two- to three-fold increase in automated tasks, and monthly time savings of 10 to 20 hours per senior engineer.
How the tool works
Avantra AIR examines logs, system data and alerts across multiple systems to identify likely causes and suggest next steps. It presents findings in seconds rather than hours, allowing teams to review, validate and act immediately.
Gillon, Head of Technical Operations at Howdens, described the shift in workflow: "Before, when we saw an Avantra alert, we had to spend time working out what it meant and how to resolve it. Now it's all there - we can review, validate, and act straight away, and decide quickly whether it's something we resolve within the SAP teams or requires engagement with other teams to resolve."
Cloud and hybrid environment support
The release deepens integration with SAP Cloud ALM, SAP's cloud-based application lifecycle management tool. Two-way synchronisation of system data and alerts allows teams to act on Cloud ALM systems from within Avantra rather than switching between tools.
For SAP BTP environments, Avantra 26 introduces automated discovery of services and environments across a customer's estate. This gives teams a unified view of growing BTP deployments while cutting manual onboarding work and improving oversight of governance and cost.
Automation for broader teams
A new Automation Runner interface combines workflow execution, exception handling and execution history in one place. The feature lets business users and first-line support teams carry out complex SAP tasks, including system refreshes, without specialist Basis expertise.
The user interface has been updated to combine older and newer product experiences in a single environment, making automation and monitoring tools easier to access across different user groups.
The broader shift
SAP customers are moving more workloads to cloud and hybrid setups while moving away from older management tools. Operations teams face pressure to resolve incidents faster without adding staff, driving demand for tools that reduce manual work.
Avantra, founded in Switzerland, focuses on SAP monitoring, automation and operations management. With Avantra 26, the company targets organisations that need greater visibility across hybrid SAP estates while reducing expert time spent investigating and resolving incidents.
Operations professionals managing SAP systems can explore how AI is reshaping their role through the AI Learning Path for Operations Managers.
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