Avetta Rolls Out AskAva and AI Upgrades in Avetta One to Cut Audit Time 28% and Streamline Supplier Workflows

Avetta expands AI in Avetta One to streamline supplier workflows and customer support

Avetta announced a major expansion of AI across Avetta One and its support channels. For customer support teams, this means faster answers, fewer repetitive tickets, and cleaner handoffs across suppliers and clients.

"We continue to embed AI throughout our solution," says Arshad Matin, CEO at Avetta. "AI is shifting readiness from reactive defense to proactive growth. By equipping both clients as well as suppliers on our platform with predictive insights, automation and enhanced collaboration, we're positioning suppliers as true drivers of resilience and competitiveness across industries."

What's new

• AskAva: Avetta calls this the industry's first generative AI risk assistant. It delivers instant, context-aware answers to compliance and safety questions, guides users through complex steps, and offers actionable insights.
• Faster audits: AI accelerates organizational governance and safety audits, reducing completion time by 28% while improving accuracy and consistency.
• Smarter supplier forms: Avetta One detects when suppliers face repeat questions and suggests prior responses. This cuts duplicate effort, shortens form time, and improves consistency during onboarding and compliance.
• Natural language search: Clients can use plain-English prompts to surface the exact data they need, speeding up monitoring, risk assessment, and decision-making.
• Conversational support agent: A new AI agent answers nuanced questions with fast, human-like responses-no need to dig through help centers or wait in queues.

Why support leaders should care

• Ticket deflection: The conversational agent handles routine questions, letting your team focus on high-value issues.
• Lower handle time: Context-aware guidance and natural language search reduce back-and-forth, especially on compliance and onboarding cases.
• Consistent answers: Suggested responses for suppliers raise accuracy and reduce variance across agents and regions.
• Cleaner escalations: Faster audit workflows and clearer data access mean fewer stalls in complex cases.

How to put this to work

• Map your top 20 high-volume supplier and client questions. Configure the AI agent and knowledge to answer these first.
• Build macros that link directly to AskAva flows for compliance and safety guidance.
• Use natural language search during live chats to pull evidence fast-policies, audit status, required documents-while on the call.
• Update onboarding playbooks to leverage suggested responses and reduce duplicate form entries.
• Create a QA checklist that compares AI answers vs. policy. Flag gaps and retrain content weekly.

Metrics to track

• First-contact resolution and average handle time on compliance and onboarding cases
• Self-service deflection rate via the AI agent
• Audit cycle time and rework rate (target: maintain the 28% reduction)
• Answer consistency score across regions and shifts
• CSAT for AI-assisted vs. non-assisted interactions

Risk and guardrails

• Establish "source of truth" documents. Require the AI to cite internal policies for sensitive topics.
• Set escalation rules for uncertain answers. Confidence thresholds should route to humans.
• Log AI interactions for QA. Review weekly for accuracy, tone, and compliance.

Where to learn more

• Avetta One overview
• AI courses by job role to upskill your support team