BCD Travel Advances Travel Management with Oversee’s AI Technology
July 18, 2025
BCD Travel, a global leader in travel management, is expanding its partnership with Oversee (formerly FairFly) to integrate AI-driven tools into its operational processes. This follows a successful pilot program automating key tasks in travel agencies, such as handling booking time requests, exchanges, and creating shell passenger name records (PNRs). Encouraged by these results, BCD Travel is rolling out Oversee’s AI technology across its global network.
This move aligns with BCD’s focus on digital transformation, aiming to streamline workflows through intelligent automation while preserving the personalized service travelers expect.
Strategic Partnership Driving Efficiency and Service
Yannis Karmis, Senior Vice President of Product Planning & Development at BCD Travel, emphasized the importance of a collaborative partnership with Oversee. The AI solution enhances operational efficiency and compliance without sacrificing the personal attention travelers receive.
“Our deeper partnership with Oversee is a cornerstone of our digital transformation strategy,” Karmis said. “The agentic AI solution enables automation intelligently, enhancing efficiency and compliance while maintaining the high degree of personal service our travelers experience.”
How Agentic AI Transforms Travel Management
Oversee’s agentic AI is built specifically for Travel Management Companies (TMCs) to automate repetitive daily tasks. These include managing follow-ups to email service requests, adjusting bookings, and constructing passenger name records—tasks that traditionally require manual effort from agents.
The automation of these tasks allows travel managers to provide faster and more responsive service. The pilot demonstrated that AI complements human agents effectively, supporting them without replacing the essential human interaction crucial in travel management.
Aviel Siman-Tov, CEO and co-founder of Oversee, explained, “Our agentic AI tools are tailored for the workflows of TMCs. Partnering with BCD Travel shows how AI can supplement people, strengthening the relationship between agents and travelers.”
Digital Transformation and Automation at BCD Travel
The extension of Oversee’s AI integration is a key part of BCD Travel’s broader digital transformation initiatives. The travel industry is embracing AI and automation to improve efficiency and enhance customer experience.
By automating routine tasks, BCD Travel enables its teams to focus on higher-value interactions—strategic travel planning and policy compliance—that add real value to customers. This approach keeps BCD competitive, delivering faster and more effective services in a dynamic market.
Complementary AI Partnership with SkyLink
BCD Travel's AI strategy also includes a recent collaboration with SkyLink, an AI corporate travel assistant. SkyLink’s chat-based booking system allows travelers to book flights, hotels, and additional services through real-time interaction with an AI chatbot, available 24/7.
This customer-facing AI complements Oversee’s backend automation, providing an integrated AI-powered experience for travelers. Together, these partnerships demonstrate BCD Travel’s commitment to leveraging AI in multiple aspects of travel management.
The Future Role of AI in Travel Management
The ongoing collaboration between BCD Travel and Oversee highlights the growing role of AI in transforming travel management operations. As AI technology advances, companies like BCD Travel are positioned to adopt increasingly sophisticated tools that simplify processes, improve traveler satisfaction, and increase overall service quality.
Balancing automation with human expertise remains essential. BCD Travel’s expanded use of Oversee’s AI tools will drive further innovation, offering clients more efficient and personalized services.
Looking ahead, BCD Travel and Oversee are set to lead the integration of AI into travel services, helping corporate clients and individual travelers experience improved efficiency and service quality.
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