Capacity Raises Over $92 Million and Expands AI Support Automation with Acquisitions
St. Louis, August 7, 2025 – Capacity, an AI-driven support automation platform tailored for contact centers, has secured more than $92 million in investments. Alongside this funding, Capacity announced acquisitions of Call Criteria and Verbio Technologies, boosting its capabilities in voice AI, quality assurance (QA) automation, and speech analytics.
Significant Funding to Accelerate Growth
The latest investments include a $50 million contribution from Chicago Atlantic, a private markets investment firm, plus a Series D round closing at $42.6 million. Earlier, Capacity reported an initial $26 million Series D raise that was oversubscribed. The company plans to use these funds to fuel growth and advance product innovation as part of a compound startup strategy.
David Karandish, CEO of Capacity, stated: “Support is more important than ever for brands, but point solutions can’t effectively solve complex issues. This funding allows us to integrate the best technologies to build a complete AI-powered support platform that helps contact centers operate seamlessly across channels using shared knowledge.”
Expanding Platform Capabilities with Strategic Acquisitions
Capacity’s platform currently supports over 20,000 businesses, helping them increase revenue, reduce costs, and improve customer satisfaction. The acquisitions of Call Criteria and Verbio Technologies strengthen Capacity’s position by adding advanced QA automation and voice AI technologies.
Call Criteria offers QA automation tools that analyze contact center interactions through speech analytics and generative AI. This helps companies identify coaching opportunities, ensure compliance, and boost agent performance. Traditional QA processes are often slow and subjective, but Call Criteria automates these tasks to improve each customer interaction.
Ryan Stomel, CEO of Call Criteria, commented: “Together with Capacity, we’re automating QA to drive meaningful improvements in every customer interaction.”
Integrating Call Criteria’s tools will provide Capacity customers with enhanced agent support capabilities that reduce costs, increase compliance, and improve customer satisfaction.
Enhancing Voice AI with Verbio Technologies
Based in Barcelona, Verbio Technologies specializes in Intelligent Voice Virtual Agents that deliver natural, personalized conversations. These voice agents handle customer interactions, resolve issues, and reduce the need for live agents, enhancing both customer experience and operational efficiency.
Alejandro Terradas, co-CEO of Verbio Technologies, said: “Voice remains the most critical channel for customer experience and loyalty. Integrating our voice capabilities with Capacity’s platform unlocks next-level customer engagement.” Terradas will join Capacity following the acquisition.
Capacity’s CEO added, “Verbio has created a scalable voice solution with unmatched conversational capabilities. Together, we will enhance our platform with advanced voice AI that personalizes and automates support.”
Strong Growth and Market Position
- Capacity is now profitable with $60 million in annual recurring revenue.
- It has raised over $155 million through equity and debt across multiple rounds.
- Investors in the Series D include Chicago Atlantic, TVC Capital, and Toloka.vc.
- Call Criteria and Verbio Technologies are Capacity’s 10th and 11th acquisitions in recent years.
- Combined, the companies bring nearly 250 team members worldwide.
The terms of the acquisitions remain confidential. Capacity continues to focus on delivering an integrated AI platform that helps contact centers operate efficiently and improve customer support quality.
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