cargo.one Introduces AI-Driven Enhancements to Streamline Freight Forwarding
Berlin, July 22, 2025 – cargo.one, the leading digital air freight platform, has launched a new set of updates focused on AI automation and smart workflows. These improvements simplify the quoting process for freight forwarders, covering everything from receiving initial customer emails to finalizing quotes and bookings.
Forwarders using these new features report faster quote turnaround times and greater efficiency, which translates into higher conversion rates and more closed deals.
Addressing Inefficiencies in Freight Forwarding
The freight forwarding sector has long faced challenges with fragmented workflows. Teams often juggle multiple tools to find rates and manually transfer data, which slows down quoting and shifts focus away from strategic tasks like customer engagement and managing complex shipments.
As supply chains grow more demanding and customer expectations rise, automating workflows has become essential for maintaining competitiveness.
Key Innovations in cargo.one’s Latest Release
- AI-powered automation: Speeds up the quoting process by extracting shipment details from incoming emails and sourcing relevant rates automatically.
- Enhanced rate management system: Consolidates all rate types needed for complete door-to-door pricing into a single platform.
- Integrated workflows: Centralizes opportunities and quotations in one queue, enabling seamless management and faster response times.
Freight forwarders typically handle hundreds of quote requests daily, with significant time spent manually processing and logging data. cargo.one’s AI extracts key shipment details from emails and pulls rates from its extensive AI-native database, allowing forwarders to provide initial quotes quickly.
In addition to live and static rates, users can request rates directly from airline sales teams within the platform and incorporate their own consol and gateway rates. This comprehensive rate coverage lets forwarders compare all options while maintaining full control over rate access.
Unified Workflow for Increased Productivity
cargo.one users benefit from a centralized queue to prioritize opportunities and quotes, access every necessary rate, and sync quotes directly with their Transportation Management System (TMS). This end-to-end workflow reduces reliance on multiple tools and accelerates the quoting process.
Industry Leaders Weigh In
Moritz Claussen, Founder and Co-CEO of cargo.one, emphasizes that the platform's AI targets areas with the most everyday value. By removing manual quoting tasks, freight forwarders can focus on meeting customer needs and offering tailored solutions. The combination of AI automation, comprehensive rate access, and unified workflows delivers efficiency gains previously unattainable.
Hylton Gray, CEO Air Freight, Sea Freight, Contract Logistics & Sales at Röhlig Logistics, highlights that intelligent automation should augment human skills rather than replace them. He notes cargo.one’s approach of layering AI on extensive rate data provides a strong foundation for the industry, enabling teams to concentrate on strategic and customer-facing activities while routine work is handled by the platform.
Andy Schaefer, Senior Vice President, Global Head of Airfreight at Toll, points out that every shipment is unique, requiring customized solutions. cargo.one’s wide airline network, high-quality data, and user-friendly interface help teams quickly identify the right options, supporting their competitive advantage.
Alexander Bang, Director, Airfreight Product Management at Logwin, stresses the importance of fast quoting and full rate access in today’s competitive market. cargo.one connects global offices and integrates with internal systems, reducing fragmented workflows and enabling teams to respond with speed and accuracy.
Strengthening cargo.one’s Market Position
This latest update cements cargo.one’s role as the primary air freight platform applying AI to the market’s broadest rate selection. The platform frees freight forwarders from manual tasks, letting them focus on winning business and managing shipments efficiently.
About cargo.one
cargo.one (Cargo One GmbH) is the leading platform for booking and managing air freight capacity, transforming operations for airlines and freight forwarders. For airlines, it offers a cost-effective, efficient digital distribution channel that drives bookings and reduces distribution costs.
For freight forwarders, cargo.one delivers a comprehensive solution to manage buy rates, derive dynamic sell rates, and provide near-instant quotes to customers. Users access live and static rates from over 75 airlines worldwide, enabling accurate comparisons, bookings, and shipment tracking.
The platform includes cargo.one pro, which equips forwarders with AI-powered tools to optimize shipment workflows, and cargo.one for enterprise, offering advanced API technology for real-time rates, schedules, availability, and pricing through a unified interface.
Trusted by over 25,000 freight forwarders in 134 countries, cargo.one is a key player in digital air freight booking. Backed by investors such as Bessemer Venture Partners, Index Ventures, Creandum, and Lufthansa Cargo, cargo.one continues setting standards in air cargo digitalization.
Your membership also unlocks:
