Cloudbeds and Traversing.ai Bring AI Guest Communication and Review Management to Hotels Worldwide
San Diego, CA and Las Vegas, NV - December 18, 2025 - Cloudbeds announced a strategic partnership with Traversing.ai to unify AI-driven voice, messaging, and review workflows inside the Cloudbeds platform. Available across 150+ countries, the integration adds an AI Contact Center, Review Management Suite, and a Conversational Distribution Engine to help hotels respond faster, convert more direct bookings, and manage online reputation in one place.
The goal is simple: reduce response times, centralize guest communication, and lift revenue with AI-assisted recommendations and upsells-without adding complexity for front-of-house or revenue teams.
What's included
- AI Contact Center for calls, chat, and messaging-consolidated into one system.
- Review Management Suite with centralized monitoring and response workflows across major platforms.
- Conversational Distribution Engine that nudges direct bookings and upsells based on guest context.
Why this matters for hotel management
- Speed: AI automates routine questions and routes edge cases to staff, cutting response times across voice and digital channels.
- Revenue: Properties report up to a 4x lift in direct bookings and incremental upsell revenue driven by AI-generated recommendations.
- Reputation: Centralized review tracking and higher response rates support stronger scores and guest loyalty.
- Operational clarity: One interface to manage conversations and reviews reduces swivel-chair work and training overhead.
Leadership takeaways
- Set clear escalation rules. Decide what the AI handles, when to hand off to staff, and service-level targets for each channel.
- Lock brand voice. Provide tone, phrases to use/avoid, and response templates to keep messaging on-brand.
- Tie bookings to ops. Connect conversation flows to live availability, offers, and payment to capture intent in the moment.
- Close the loop on reviews. Standardize response playbooks for positive, neutral, and service-recovery cases.
- Audit data and compliance. Confirm permissions, logging, and access controls across properties and teams.
KPIs to track
- Average response time by channel (voice, chat, messaging)
- First-contact resolution rate
- Direct booking conversion from assisted conversations
- Upsell revenue per occupied room
- Review response rate and time to response
- Average review score and volume by source
- Cost per contact and deflection rate to AI
What the companies say
Cloudbeds leadership highlights a single system for guest replies, review management, and conversion-inside the platform hotels already use to run the business. Traversing.ai underscores that automation should support genuine hospitality, removing friction so teams can deliver stronger on-property experiences.
Availability and rollout
The Traversing.ai integration is available now to Cloudbeds customers worldwide. Hotels can activate it in minutes, automate guest FAQs, centralize reviews, and grow direct bookings while keeping brand consistency and service standards intact.
About Cloudbeds
Cloudbeds is an intelligent growth platform trusted by hoteliers in more than 150 countries. It connects operations, revenue, distribution, and guest experience in one system, enhanced with Signals-an AI model that helps teams anticipate demand, run smarter workflows, and create more personal guest journeys at scale. Recognition includes Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021-2025), the World Travel Awards (World's Best Hotel PMS Solutions Provider, 2022), and Deloitte's Technology Fast 500 (2024).
About Traversing.ai
Traversing.ai is an AI platform for hospitality that scales from boutique properties to global multi-property groups. Its contact center, review management, and conversational booking solutions help teams increase direct revenue, reduce costs, and maintain brand-aligned communication across voice and digital channels. The platform adapts to each property's staffing model, volume, and service standards.
Next steps
- Activate the integration via your Cloudbeds account and map channels (voice, WhatsApp, SMS, webchat, email).
- Define brand voice, escalation rules, and service thresholds; run a two-week pilot on limited hours or channels.
- Train frontline teams on handoffs and exceptions; review transcripts weekly and tune responses.
Leaders building team capability for AI-assisted operations can explore practical training by job role here: Complete AI Training - Courses by Job.
Source: Cloudbeds
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