Cognigy Launches Mastery Program to Address Growing Need for Agentic AI in Contact Centers
Cognigy, a leader in AI-first customer service automation, has introduced the Mastery Program to equip professionals with the expertise needed to create autonomous AI Agents for contact centers. This program is tailored for solution designers, developers, and implementation teams who want to build AI systems that think, decide, and act like humans—at scale.
Agentic AI is quickly changing how customer service operates. Cognigy’s AI Agents are built specifically for contact centers, offering fast, accurate, and highly personalized support while working alongside human agents. The new Mastery Program ensures that the professionals building these agents have the skills to meet enterprise demands.
What the Mastery Program Offers
The program includes five practical courses that tackle real-world challenges in AI Agent development:
- Understanding the Message Lifecycle: Learn how Cognigy.AI manages message flow, transformation, and execution.
- Integrating a Business Layer: Discover how to separate logic from flow design using modular architecture.
- Multilingual AI Agents: Build agents that provide consistent experiences across multiple languages worldwide.
- Publishing on Voice: Expand AI Agents to voice channels, applying best practices for deployment and optimization.
- Tracking & Reporting with Analytics: Use KPIs, OData, and Cognigy Insights to measure agent performance and improve outcomes.
After completing the courses, participants can pursue two levels of certification:
- Specialist Certification: A multiple-choice exam testing foundational knowledge of the product.
- Master Builder Certification: An in-person, scenario-based exam assessing expert skills in live solution design.
According to Derek Roberti, VP of Technology at Cognigy, this program is aimed at professionals ready to lead AI Agent initiatives, not just deploy them. It builds on Cognigy’s experience working with global brands to create a clear path to expertise.
Preparing for the Future of Contact Centers
The Mastery Program supports Cognigy’s effort to professionalize the AI Agent field. As more businesses adopt intelligent, autonomous agents, they need skilled teams that can deliver AI solutions that are secure, compliant, and measurable. Graduates of the program join a community that is advancing the transformation of contact centers worldwide.
How to Join
The Cognigy Mastery Program is available now to all Cognigy customers and partners. For more details or to register, visit the official Cognigy Academy site.
About Cognigy
Cognigy provides an AI Agent platform for enterprise contact centers, enabling instant, hyper-personalized, multilingual service across channels. Its award-winning solution, Cognigy.AI, integrates Generative and Conversational AI to create AI Agents that improve customer experience and assist contact center staff in real time.
Trusted by over 1,000 brands, including Bosch, Nestlé, DHL, and Mercedes-Benz, Cognigy supports businesses worldwide in deploying effective AI customer service agents. To learn more or schedule a demo, visit cognigy.com.
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