Comviva targets autonomous operations to cut costs and lift revenue
Comviva, the mobility solutions subsidiary of Tech Mahindra, is shifting toward AI-driven operations that require minimal human intervention. The company aims to double revenue to around ₹4,000 crore over three years by moving from selling individual products to building integrated platforms that handle customer engagement and billing at scale.
The biggest near-term payoff is in operations, according to Rajesh Chandiramani, the company's chief executive. AI systems now predict, detect, and resolve issues in real time without manual involvement-reducing operational costs while improving system reliability.
Three operational challenges driving the shift
Telecom operators face revenue stagnation as connectivity becomes commoditized. Legacy systems built over decades create execution bottlenecks. And demand for AI and digital talent far exceeds supply, creating staffing gaps when speed matters most.
Comviva addresses these constraints by automating routine operational tasks. This frees technical staff to focus on higher-value work while reducing the operational overhead that slows down digital transformation.
Where operations teams see immediate returns
AI-driven operations deliver measurable results through cost efficiency, agility, and revenue gains. Systems monitor network and billing infrastructure continuously, catching problems before they affect customers.
The shift toward zero-touch operations also improves scalability. As transaction volumes grow-Comviva's payment platform processes over $400 billion across 7.5 billion transactions annually-manual operational oversight becomes impossible. Autonomous systems handle the load without proportional increases in headcount.
Expanding beyond telecom
Comviva is applying telecom-grade operational practices to retail and logistics. In retail, unified customer data and real-time decisioning improve conversion and retention. In logistics, real-time communication platforms reduce delivery failures and lower cost-to-serve.
Both sectors face the same operational challenge telecom operators do: fragmented systems and manual workflows that don't scale. Comviva's approach brings automation and real-time visibility to industries still relying on older operational models.
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