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Cupertino launches AI training program and adopts Microsoft Copilot for city workforce

Cupertino requires all city employees to finish AI training by September, with Microsoft Copilot as the official platform. The city is also piloting tools for resident chat, translation, and document accessibility.

1 min read
IT and development

Cupertino requires all city employees to complete AI training by September

The City of Cupertino launched an organization-wide AI training program this month, requiring all employees to complete the course by the end of September. The initiative aims to help staff use artificial intelligence tools to handle routine tasks more efficiently, freeing time to focus on resident services.

City Manager Tina Kapoor said the program represents an investment in staff capabilities. "Technology is evolving quickly, and as a Silicon Valley community, we have a responsibility to approach it thoughtfully and responsibly," Kapoor said.

The city is adopting Microsoft Copilot as its official AI platform. The system operates within existing city infrastructure and meets data protection standards.

Planned AI applications across city services

Beyond workforce training, Cupertino is piloting several AI tools for internal and public-facing operations:

  • An AI-powered planning assistant to help staff navigate zoning and development regulations
  • A resident chatbot providing access to city information and services
  • Internal search tools that help employees locate information across city records
  • Real-time translation for public meetings to expand multilingual access
  • An AI-assisted accessibility solution to make public documents more compliant with ADA requirements

These projects address operational efficiency, accessibility, and transparency across city services.

For IT and development professionals implementing similar initiatives, AI for IT & Development training covers platform adoption and deployment strategies.

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