Dapper, 50-Language Robot Concierge Oto Debuts at Otonomus Hotel Vegas

Multilingual robot concierge "Oto" joins the team at Otonomus Hotel Vegas

Otonomus Hotel Vegas just introduced "Oto," a humanoid concierge that greets guests in a top hat, vest, and slacks. The goal is simple: speed up service, remove language barriers, and create a memorable first touch without slowing down the front desk.

What Oto does right now

• Speaks more than 50 languages to greet and assist international guests.
• Holds light conversation to make arrivals feel welcomed rather than processed.
• Updates guest accommodations and preferences on request, handing off anything complex to staff.

Why this matters for hospitality leaders

• Language coverage reduces wait times and lowers friction for global travelers.
• Routine requests shift away from the desk so staff can focus on upsell moments and service recovery.
• Distinctive lobby experience that guests photograph and share, amplifying word-of-mouth.

Who built it

The system is built by IntBot, an early-stage company focused on communicative humanoid robots for hospitality. Their stated aim is to improve guest comfort and create warm, useful interactions at key service touchpoints.

Operations checklist before you consider similar tech

• Define clear handoff rules to human agents for payments, ID verification, complaints, and VIP cases.
• Keep content current: property FAQs, event schedules, transportation details, and on-property outlet info.
• Post simple privacy notices and log what the robot collects, stores, and deletes. Use a risk register and test fail-safes. A helpful reference is the NIST AI Risk Management Framework.
• Plan floor safety and accessibility: stable pathways, clear signage, and quick-stop protocols.
• Align with HR and (if applicable) union guidelines so roles, training, and escalation are clear.
• Track uptime and plan maintenance windows outside peak periods.

Metrics that actually matter

• Deflection rate: routine requests handled without staff intervention.
• Average response time vs. desk queue times.
• Guest satisfaction by segment, especially international travelers.
• Escalation volume and reasons (to fix scripts and workflows fast).

Quick pilot playbook

• Start with 3 concrete use cases: greeting in multiple languages, directions, basic room preference updates.
• Run one lobby shift per day for two weeks; collect feedback from guests and staff after each shift.
• Tighten scripts, add missing FAQs, and simplify on-screen flows before expanding hours.
• Report weekly on KPIs and guest quotes to secure buy-in for phase two.

Where and when

Oto was introduced at the AI-powered Otonomus Hotel Vegas in the southwest valley, at Russell Road and Decatur Boulevard. The hotel opened to guests in July.

Upskill your team

If you're planning similar deployments, give frontline and operations staff practical AI fluency. See role-specific options here: AI courses by job.