Davies deploys AI claims intake agent for corporate risk
Davies has launched an AI-powered claims intake agent designed to speed up the initial stage of corporate risk claims processing. The system gathers information from multiple sources and feeds it into ClaimPilot, the company's claims management platform, before handing the claim to a Davies handler for further work.
The agent cuts claims intake process times by over 80%, according to Davies. The reduction frees staff to focus on more complex work that generates value for corporate risk clients.
What the agent does
The tool automates data collection and entry that previously required manual re-keying or delayed handoffs between systems. Clients no longer need to prepare claim information in specific formats before submission.
Dan Saulter, group chief executive at Davies, said the agent allows the company to "scale as our client volumes grow and new corporate risks use cases are introduced."
Broader AI investment
The claims intake agent is part of a multimillion-pound investment in AI and generative AI automation across ClaimPilot in the US, UK, and Ireland. Davies plans to extend the capability to additional insurance lines and workflows.
For insurance professionals managing claims workflows, understanding how AI for Insurance and AI Agents & Automation reshape operations is increasingly relevant to day-to-day work.
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