Coveo AI Powers Docusign’s Next-Level Customer Support
Docusign has chosen Coveo AI-Search and Coveo Relevance Generative Answering to upgrade its customer support. The goal? To boost self-service success, simplify agent workflows, and deliver consistent, relevant answers across all support channels.
Coveo’s AI-Relevance Platform™, built on over a decade of AI development, offers the security, scalability, and intelligence that Docusign needs to make support faster and more efficient for both customers and agents.
What Coveo Brings to Customer Support
Coveo uses 11 AI models to provide real-time relevance, helping large enterprises improve self-service and reduce support costs. Here’s how it benefits organizations like Docusign:
- Combines multiple content sources to deliver the most relevant information instantly
- Boosts case deflection and self-service success through generative answering
- Reduces time spent searching for information, improving operational efficiency
With customer expectations rising, investing in AI relevance helps support teams provide the right answers quickly and reduce workload for agents.
For customer support professionals interested in strengthening their AI skills and knowledge, exploring courses on Complete AI Training can offer practical insights into AI tools and applications.
Looking Ahead
Docusign’s adoption of Coveo’s AI solutions shows how smart AI-search and generative answering can improve both customer and agent experiences. This approach supports faster problem resolution and higher self-service rates, key factors for effective customer support today.
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