Everise Partners with Krisp to Enhance Customer Support with Real-Time Voice AI
Everise, a leader in customer experience (CX) solutions, has announced a strategic partnership with Krisp, integrating Krisp’s real-time voice AI platform across its global agent workforce. This collaboration merges Everise's skilled teams and operational know-how with Krisp’s advanced AI technology.
The partnership aims to empower human agents with AI tools that improve the speed, clarity, and empathy of customer interactions. This marks a significant step in Everise’s commitment to improving customer support efficiency and quality on a large scale.
What Krisp Brings to Everise Agents
Krisp’s AI platform offers features such as noise cancellation and accent neutralization, which have already been deployed on 10,000 Everise agent seats worldwide. This real-time solution helps agents resolve issues faster, overcome language and accent challenges, and deliver clearer communication.
Future updates will introduce speech interpretation and Agent Assist capabilities, further supporting agents during conversations and enhancing their effectiveness.
Leadership Perspectives
Sudhir Agarwal, Founder & CEO of Everise, said, “We believe the future of customer experience lies in equipping people with the right technology. Partnering with Krisp helps us amplify the human touch through real-time AI, enabling enterprises to significantly improve every customer interaction.”
Davit Baghdasaryan, CEO and Co-Founder of Krisp, added, “Everise is setting high standards for modern CX. Deploying the full Krisp AI platform across their agents shows their commitment to faster, clearer, and smarter voice interactions.”
About Everise
Founded in 2016, Everise delivers customer service solutions across industries like healthcare, transport, insurance, financial services, and technology. Operating 28,000 agents in eight global markets, Everise combines technology with compassionate service to help businesses scale while maintaining high customer satisfaction. The company is backed by Brookfield and Warburg Pincus. Learn more at www.weareeverise.com.
About Krisp
Since 2017, Krisp has been a pioneer in AI-powered voice productivity. The Krisp platform enhances voice conversations by removing background noise, neutralizing accents, translating speech live, and assisting agents intelligently. Used on over 200 million devices, Krisp processes more than 75 billion voice minutes monthly and has transcribed over 40 million calls. This technology helps contact centers improve agent performance and communication clarity. Visit www.krisp.ai/contact-center for details.
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