Gartner: AI Will Create New Jobs Starting in 2028
Employers need to rebuild their talent pipelines now. Gartner says artificial intelligence will begin creating new roles in 2028, but the transition will disrupt millions of careers along the way.
The advisory firm's guidance targets chief human resources officers directly: shift from experience-based career progression to skills-based advancement systems. This structural change is essential to have ready talent when AI-driven growth accelerates.
"AI is ultimately going to result in more job gains than losses, but in the process it's going to break down millions of careers," said Kaelyn Lowmaster, director analyst in the Gartner HR practice. "As AI changes how work gets done, organisations must rethink how employees gain expertise and experience, or they will find themselves without ready talent for the jobs AI helps create."
What HR leaders should do now
Gartner recommends CHROs take four concrete steps:
- Identify which skills matter most for future roles and build them deliberately into employee development
- Create infrastructure to support skill-building - simulations, guided practice environments, and incentives for learning
- Spot employees with learning agility and adaptability, even if they don't match historical role requirements
- Train leaders to navigate uncertainty and make continuous change routine for their teams
The core problem: strong performance in a current role no longer signals readiness for advancement. "With AI support, employees can meet or exceed their current goals without developing the depth of expertise required for more complex roles," Lowmaster said.
The labour market is already shifting
A Gartner poll from December 2025 found that 40% of organisations have already eliminated roles to meet evolving business needs. This confirms AI can make some positions obsolete.
But new research suggests the overall picture is different. Jobs aren't disappearing - they're being redesigned. New roles are coming, just not immediately.
Organisations that invest now in skills-based career pathways will have the talent ready when those jobs arrive. Those that don't risk capability gaps just as AI-driven growth accelerates.
Learn more about preparing your organisation: AI Learning Path for CHROs or explore broader AI for Human Resources resources.
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