GetVocal raises $26M to scale pragmatic AI agents for customer support
Paris-headquartered GetVocal secured $26 million in Series A funding to accelerate product innovation, expand into new markets, and hire across its remote-first team. The round was led by Creandum, with participation from Speedinvest and Elaia, bringing total funding to $30 million following a pre-seed earlier this year.
The startup builds AI agents for customer support and says it's active in 23 markets, with strong traction in France and Portugal. Current engagements include Vodafone and Glovo, plus a pilot with Deutsche Telekom.
Why support leaders should care
GetVocal's pitch is simple: deploy AI where it works best and keep humans in the loop for high-stakes decisions. Its agents are built on LLMs plus proprietary tech, and specialize in specific stages of the customer journey like onboarding or retention-so teams can start narrow, prove value, and scale.
CEO and Co-founder Roy Moussa said: "Research by the MIT Media Lab shows that 95 per cent of companies fail to get financial value from AI pilots because they lack the skills, processes, and governance to effectively integrate AI. Our customers are proudly in the five per cent." MIT Media Lab
He added: "We look forward to restoring confidence in AI agents and offering Europe's thriving enterprises a pragmatic solution to embed them in their customer experience operations. This funding will directly support the continued development of our hybrid workforce management capabilities and enable us to grow our international team and expand our commercial reach across Europe."
Customer results so far
GetVocal is working with brands such as Vodafone and Glovo and is running a pilot with Deutsche Telekom.
Bruno Machado, senior operations manager, Glovo, said: "Deploying GetVocal has transformed how we serve our community. From reactivating users to streamlining management, the results speak for themselves: a five-fold increase in uptime and a 35 per cent increase in deflection, in just weeks. GetVocal is accelerating our growth and ensuring that we remain a platform users can always count on."
What this means for your support org
- Start narrow: pick one journey (onboarding, reactivation, retention) where high-volume, rule-based issues exist.
- Keep humans in control: define clear triggers for escalation and approvals on refunds, cancellations, or sensitive actions.
- Measure what matters: track uptime, deflection, CSAT, FCR, and time-to-resolution per queue-then compare pre/post deployment.
- Tighten governance: set QA loops, conversation reviews, data retention rules, and regular prompt/model updates.
- Prove ROI in weeks: aim for quick wins in a single market or language, then roll out to adjacent segments.
Quick facts
- Funding: $26M Series A led by Creandum; Speedinvest and Elaia participated. Total raised: $30M.
- Team: ~60 people, remote-first, Paris HQ.
- Footprint: 23 markets, strongest presence in France and Portugal.
- Customers: Working with Vodafone and Glovo; pilot with Deutsche Telekom.
- Focus: Hybrid workforce-AI for coverage and speed, humans for judgment and exceptions.
If you're upskilling your team
Building an AI-augmented support function needs skills across prompts, QA, and workflow design. Explore role-based AI training for support teams here: Complete AI Training - Courses by Job.
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