Government Faces Criticism Over AI Adoption in Civil Service
The Government has come under scrutiny from within its ranks for the slow pace of adopting artificial intelligence (AI) tools across the civil service. While several departments are running pilot projects, the overall rollout of AI technologies remains cautious and limited.
Current AI Initiatives in Government Departments
Some departments have launched pilot schemes exploring AI’s potential. The Department of Culture, for example, is working with Deloitte and UiPath to use robotic automation for transcribing large data sets, including the 1926 Census, through the National Archives of Ireland.
Additionally, the Department of Culture supports Údarás na Gaeltachta in developing an AI tool that understands and responds in “clean, canonical Irish.” This project, ArdIntleacht na Gaeilge, leverages existing State archives, including audio and video recordings, to create a platform that helps public agencies provide high-quality Irish language services.
Meanwhile, the Department of Housing recently completed a project in partnership with EY and Microsoft. Using Microsoft CoPilot AI, the project assessed whether AI could improve data reporting services under the Housing for All initiative. Although results are still being evaluated and not yet operational, the department acknowledges AI could eventually assist in informing housing policy.
Mixed Responses Across Departments
Responses to inquiries about AI usage revealed a mixed picture. Some departments, such as Defence, are not actively exploring AI but keep the option under review. Others, like Transport, are conducting controlled tests. Many, including Public Expenditure, focus on research—for example, using AI to summarise research material.
Calls for Greater AI Integration
Fine Gael TD James Geoghegan expressed disappointment with how departments are currently using AI. He described the situation as a missed opportunity, especially considering Ireland's strong presence of leading US multinational tech companies. Geoghegan stressed that the public service should be a front-runner in adopting AI technologies.
He recommended that the Department of Public Expenditure, now responsible for digitalisation, collaborate more closely with other departments to accelerate AI projects. Geoghegan also highlighted potential benefits for local authorities, particularly in planning, where AI could boost efficiency and decision-making.
Looking Ahead
With pilot projects underway but widespread adoption still limited, the civil service's approach to AI is cautious. There is clear potential for AI to improve workflows and public services, but coordination and commitment across departments will be essential to realize these benefits.
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