HandsOn Global Management and HealthAxis Partner to Scale Agentic AI Across Healthcare Administration
HandsOn Global Management (HGM) has entered a strategic partnership with HealthAxis to bring agentic AI and advanced workflow orchestration into core administrative processing. The goal: faster throughput, higher accuracy, and better outcomes across claims, authorizations, compliance, and member/provider support.
HealthAxis gains strategic capabilities and global resources from HGM to modernize its platforms and services. The collaboration centers on practical AI agents layered onto proven CAPS technology and service delivery.
What the partnership brings
HealthAxis provides AxisCore (CAPS) and AxisConnect (BPaaS, BPO, consulting, staff augmentation) used by payers, risk-bearing providers, and TPAs. HGM brings investment, operating discipline, and AI-focused portfolio expertise across regulated industries.
Expect tighter process orchestration, policy-aware workflows, and AI agents that assist staff with classification, summarization, decision support, and exception handling.
Why it matters for healthcare leaders
- Reduce manual rework in claims and prior authorization with AI-supported intake, triage, and adjudication assistance.
- Improve accuracy and standardization across benefit design, coding, and provider data updates.
- Strengthen compliance and audit readiness through explainable workflows and complete activity trails.
- Cut cycle times that drive member and provider dissatisfaction and avoidable costs.
This move also supports ongoing regulatory pressure around interoperability and prior authorization. See CMS guidance on the Interoperability and Prior Authorization Final Rule for context here.
Near-term focus areas to watch
- Claims: document ingestion, coding suggestions, medical policy checks, and intelligent routing.
- Prior authorization: clinical summarization, criteria matching, and status updates to reduce calls and faxes.
- Provider operations: credentialing packet review, directory accuracy checks, and change management.
- Compliance: automated evidence collection, policy/version control, and audit pack generation.
- Member services: intent detection, case notes summarization, and knowledge retrieval for agents.
Practical steps to get value
- Map high-volume, rules-heavy workflows with measurable bottlenecks; start where decisions are supported by policy and data.
- Prepare data: standardize policies, provider files, and historical cases; enforce retention and access controls.
- Define guardrails: approval thresholds, human-in-the-loop steps, and clear escalation paths.
- Run pilots with tight scopes and baselines; expand only when metrics hit target ranges.
- Upskill teams on AI-assisted operations, exception handling, and prompt patterns that reflect policy language.
Metrics that signal real progress
- First-pass auto-adjudication rate and appeal/rework rate.
- Average days to decision for prior authorization.
- Cost per claim and cost per authorization.
- Call deflection and average handle time in member/provider support.
- Audit findings, policy adherence, and time to compile evidence.
- Member and provider satisfaction scores tied to admin processes.
Quote: "HealthAxis brings deep healthcare domain expertise and trusted customer relationships," said Sunil Rajadhyaksha, Partner, HandsOn Global Management. "We look forward to joining Suraya Yahaya, CEO of HealthAxis to leverage our combined strengths to better serve customers. We see a significant opportunity to transform the delivery of healthcare administrative and compliance services, augmenting human expertise with intelligent, AI- driven agents that support better decisions and stronger performance."
About HandsOn Global Management
HGM is a private investment firm partnering with businesses across healthcare, technology, and services. The firm applies disciplined governance, operating expertise, and advanced technology to help companies scale and create durable value. Learn more at hgmfund.com.
About HealthAxis Group
HealthAxis offers AxisCore (CAPS) and AxisConnect (BPaaS, BPO, consulting, staff augmentation) to help payers, risk-bearing providers, and TPAs improve operations and member engagement. The company focuses on practical solutions to real payer challenges across admin efficiency and outcomes. Details at healthaxis.com.
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