Hanwha Life Wins FSC Innovative Financial Services Nod for AI Translation and Insurance Planning Tools

Hanwha Life's AI Translation and Planning Agent Earn Innovative Financial Service Status

Hanwha Life's AI-driven translation service and AI insurance planning agent have been designated as innovative financial services by Korea's Financial Services Commission (FSC). The recognition centers on clear consumer benefits, practical innovation, and safeguards for users.

Why the designation matters

Innovative financial services are intended to improve customer convenience and support job creation. The FSC evaluates services based on measurable impact for consumers and credible protection measures.

Learn more about the FSC's role.

AI translation: remove language friction in insurance

Hanwha Life's AI translation tool enables multilingual document translation between planners and customers. This helps teams serve a growing foreign resident population in Korea with clear, consistent materials.

Planners get insurance documents and procedures in multiple languages, improving product clarity and sales conversations. Customers receive information in their native languages, improving comprehension and overall satisfaction. The outcome: faster service, fewer miscommunications, and stronger compliance documentation.

AI planning agent: faster, cleaner insurance proposals

The AI agent embeds intelligence into the insurance design process to create accurate, personalized plans quickly. Average planning time drops from over nine minutes to under one minute.

Human planners can shift their time to client conversations and strategic guidance. Customers get proposals without unnecessary riders or excess costs, which reduces friction and boosts trust.

Who benefits inside your organization

• Customer Support: Consistent multilingual responses, fewer handoffs, and faster resolution for policy questions.
• Financial Planners: Less time on manual document prep, more time for needs analysis and cross-policy comparisons.
• Operations & Compliance: Standardized translations improve record-keeping and reduce rework from misunderstandings.

What Hanwha Life says and what's next

"AI translation and AI agents are innovations born from field needs and customer expectations," a Hanwha Life spokesperson said. The company plans to launch in the second half of the year, aiming to strengthen core insurance competitiveness and improve customer experience.

Hanwha Life has invested in AI since 2014 and plans to expand its AI-based solutions to lead digital transformation in insurance and serve as a comprehensive life solutions partner across the customer lifecycle.

Practical actions for support and finance teams

• Map high-volume multilingual touchpoints (onboarding, claims, endorsements) and prioritize translation coverage.
• Set guardrails for AI outputs: approved term glossaries, compliance checks, and version control for translated documents.
• Redesign planner workflows to use the AI agent upfront, then reserve human time for suitability checks and client questions.
• Track the right metrics: time-to-proposal, rider utilization, error rates in documentation, customer satisfaction by language.
• Train frontline teams on AI prompts, exceptions handling, and escalation paths to avoid overreliance on automation.

Further resources

For teams evaluating similar tooling, see curated AI options for finance to benchmark features and deployment approaches: AI Tools for Finance.