How Access Healthcare and Smarter Technologies Use AI to Improve Revenue Cycle Management
Access Healthcare, now part of Smarter Technologies, is transforming revenue cycle management (RCM) by breaking down the process into modular components and automating each with artificial intelligence. This approach aims to make billing more accurate and cost-effective for healthcare organizations.
We spoke with Shaji Ravi, CEO at Access Healthcare, to understand why efficient payment and operations remain challenging in healthcare. Ravi pointed out that rising costs of human labor, even outside the US, make traditional methods less viable. An AI-driven platform like Smarter Technologies’ offers a practical way to reduce costs while improving accuracy.
Prioritizing Quality Over Cost in Billing
While the expense of billing often dominates discussions, Ravi emphasizes the quality of each transaction as the key factor. By applying advanced AI to minimize human errors, the company targets a 99.9% approval rate for claims. This precision is critical, especially since payers increasingly use AI tools to deny claims.
Providers need AI systems that can match the sophistication of payer technologies. Without this balance, healthcare organizations risk losing revenue and efficiency.
Why EHR Vendors Haven’t Filled This Gap
In theory, electronic health record (EHR) vendors could offer these revenue management AI services, but according to Ravi, they haven’t stepped up. This leaves providers at a disadvantage compared to payers who have invested heavily in AI and automation.
Hospitals have already invested in EHRs, interoperability, and data security. Now, it’s essential they level the playing field by adopting AI-driven revenue cycle management tools to protect their financial health.
The New Smarter Technologies Organization
The new company brings together Access Healthcare, SmarterDx, and Thoughtful.ai under one roof. This consolidation streamlines AI applications in healthcare operations, particularly in revenue cycle management.
For healthcare managers aiming to improve billing accuracy and reduce operational expenses, AI offers measurable benefits. Adopting modular, automated solutions can help organizations keep pace with payers and secure more reliable reimbursements.
To learn more about how Smarter Technologies is applying AI to healthcare revenue cycles, watch the interview with Shaji Ravi here.
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