tele-net Uses AI to Improve Customer Experience Oversight and Support Smarter Service
Press Release • May 28, 2025 09:00 EDT
LAS VEGAS, May 28, 2025 – tele-net, a leading customer service outsourcing provider, is advancing its quality assurance process by integrating AI-powered monitoring and analysis. This shift allows supervisors to review 100% of recorded customer interactions, moving beyond the traditional method of random call sampling. The AI technology scans every conversation, providing faster feedback and better insights to improve coaching and accountability.
"AI allows us to see what we couldn't before—and act faster than ever," said Hiroyuki Takahashi, President of tele-net. "But this isn't about automation for its own sake. It's about empowering our people with sharper tools, smarter insights, and a real-time edge."
Smarter Oversight, Stronger Teams
With AI, tele-net can identify patterns in language, phrasing, and tone, flagging calls that may need follow-up or coaching. These insights are sent directly to supervisors, enabling them to focus on providing meaningful feedback instead of manually scanning recordings. tele-net is also preparing to introduce real-time AI feedback, which will alert agents during live calls when they use unclear or inappropriate phrasing.
This approach supports just-in-time learning, helping agents adjust quickly, improve their performance, and serve customers better.
Supporting People Through Technology
tele-net views AI as a tool to enhance human performance rather than replace it. Automating repetitive review tasks frees supervisors to concentrate on coaching, development, and team engagement. "Customer service should be fast, but never feel mechanical. AI helps us strike that balance," said Takahashi.
The company's investment in AI reflects a people-first strategy. By combining data-driven tools with the warmth of omotenashi—Japanese-style hospitality—tele-net maintains quality as it scales.
For customer support professionals interested in learning how AI can improve service quality, exploring relevant AI training can provide valuable skills. Resources like Complete AI Training's latest courses offer practical insights into AI tools for customer service.
About tele-net
tele-net provides customer service outsourcing solutions worldwide, focusing on high-quality, human-centered support. With decades of experience, the company combines efficiency, care, and professionalism to ensure positive customer interactions.
Learn more at telenetamerica.com.
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