Government launches AI chatbot for filing complaints in Indian languages
The Centre unveiled an AI-enabled chatbot on Saturday that allows citizens to lodge grievances against government departments by speaking in any Indian language. The chatbot, named 'Samadhan Didi', automatically routes complaints to the correct ministry or department without requiring citizens to know which agency handles their issue.
Union Minister of State for Personnel Jitendra Singh launched the tool, developed by the Department of Administrative Reforms and Public Grievances in collaboration with Bhashini, an AI-powered language platform. The system runs on secure government infrastructure to protect data privacy.
How it works
A citizen describes their concern in plain language to the chatbot. The system asks clarifying questions, identifies the appropriate ministry, department, and category, then files the grievance with the correct authority.
The chatbot was demonstrated live during the launch event and tested across multiple Indian languages.
Expanding language access
Beyond the 22 official languages of the Indian Constitution, the government is adding regional and indigenous languages including Bhojpuri, Garo, Khasi, Mizo, and Bodhi in phases. Singh said language diversity should enable access, not create barriers.
The government is also expanding linguistic accessibility across its existing CPGRAMS platform, which handles centralized public grievance redressal.
Growing complaint volumes
When the Modi government took office in 2014, CPGRAMS received about 200,000 grievances annually. That figure has grown to over 2.5 million per year, with a disposal rate now exceeding 95 percent.
Singh attributed the increase to growing public confidence in the government's responsiveness. He urged states and other agencies to integrate similar voice-assisted tools into their own grievance systems.
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